• Dakine Contact Form

  • You have reached the US / Canada Dakine customer service department.

    Dakine's European website is currently being redeveloped and is temporarily unavailable. You can look for its return in October 2026.

    If you require immediate customer service, see the options below.

    If you are located in UK or Ireland and purchased your product from a retailer, please direct any questions to that retailer. If you purchased through Dakine.com or have any other questions, please contact dakine.cs@sportax.co.uk

    If you are located elsewhere in Europe, you may email cs-dakine@allsport-group.com.

    The US / Canada Dakine customer service department is not able to assist with any customer service issues from Dakine's European website or customers.

    We apologize for any inconvenience.

  • Where to Buy

    Thank you for your interest in Dakine. We recently added a "Store Finder" feature in the upper right corner of the website. Here you can enter your zip code and find all the stores in your area that carry Dakine products. You can even see if they have the item in stock that you are looking for. To prevent an unecessary trip, we recommend you still call ahead to ensure the inventory is accurate.

    If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

  • Dakine Repair Service

    Thank you for contacting Dakine and apologies that your gear is not holding up. Unfortunately, Dakine does not offer any repair services. Most of our customers have had success getting their item repaired by a local seamstress or through a luggage repair shop, depending on the item that needs repair. Hopefully you are able to get your item repaired locally and can continue using it for years to come.

  • For all Warranty related questions

    Click here to continue with our Warranty Contact Form.

  • For replacement parts,

    Click here to continue with our Warranty Contact Form.

  • Dakine Warranty Information

    Here are some things to know about Dakine’s warranty:

    If you feel your product has failed within the warranty period, the next step is to fill out a warranty claim.

    Before you take the time to submit your claim, be sure to visit this page to see if your issue is covered. All our products have varying warranty periods and eligibility issues so you will want to be sure your product is still under warranty before submitting a claim.

    Dakine Warranty is only available for residents of the US and Canada. Residents of other countries are not eligible to submit a warranty claim.

    Once you have confirmed that your product meets the specifications to be covered by our warranty, Click Here and fill out our Warranty Claim Form.

  • Dakine Equipment

    Includes: Luggage, Travel Bags, Backpacks, Vests, Gloves, Hats, Socks, Surf Leashes, Protective Gear, Pick Up Pads, Tools and other Accessories

    Does not include: Coats, Jackets, Shirts, Shorts, Pants, Camping Equipment, Pet Products

     

    Dakine Clothing

    Includes: Coats, Jackets, Shirts, Shorts, and Pants only.

    Does not include: Hats, Gloves, or Socks.

  • How to return an item:

    We're sorry your item didn't work out. Processing your return is fast and easy. Click the link below and in a few simple steps, you will have the paperwork and return label you need to return your item. Please note that final sale items are non-returnable.

    Be sure to have your order number handy when starting your return. Your order number can be found on the order confirmation email you received shortly after placing your order.

    Click Here to Start a Return

    If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

  • How to exchange an item:

    We're sorry your item didn't work out. Though we don't offer exchanges, processing your return is fast and easy. Please place a new order for the item you want and then follow these steps to return your current item(s) for a refund. Click the link below and in a few simple steps, you will have the paperwork and return label you need to return your item. Please note that final sale items are non-returnable.

    Be sure to have your order number handy when starting your return. Your order number can be found on the order confirmation email you received shortly after placing your order.

    Click Here to Start a Return

    If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

  • Cancelling Your Order.

    *If you placed your order within the last 30 minutes during the business hours of 9:00 - 4:30 CST, M-F, call 573-303-3100 and an agent will attempt to cancel your order. 

    If you placed your order outside these hours, note that our warehouse processes orders very quickly and even orders that were recently submitted are already being processed and cannot be cancelled or modified in any way.

    If you ordered the incorrect item, the best option is to place a new order for the correct item and return the incorrect item for a refund.

    If you need to alter your shipping address and would rather not go through the process of placing a new order, you might be able to make these changes using FedEx Delivery Manager. FedEx Delivery Manager is a service from FedEx that allows the recipient to reroute the package to a FedEx pick up location or modify the delivery date (and many other changes). So if you are looking to make a change to the delivery of your order, check out FedEx Delivery Manager to see everything this service offers.

    Click here to learn more about FedEx Delivery Manager

    If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

  • We are sorry your item has not been delivered as reported. Sometimes this is because it was left in a location other than listed. For example, the tracking may indicate a mailbox when the package is actually at the doorstep, behind a bush, or even at a neighbor's. Sometimes, the package was marked as delivered in error and the carrier brings it back within the next few days. Hopefully this is the case and your package will be delivered soon.

    You may want to check your order confirmation email to see if the shipping address is the address you intended.

    Note that once the carrier has provided confirmation of delivery, Dakine is not responsible for packages that go missing after the delivery.

    For assistance with locating your package, please contact FedEx directly (US orders).

    If this does not answer your question or you require further information that is not covered above, continue to submit this ticket and a customer service representative will assist you.

     

  • Request to change or remove item from order:

    Our warehouse processes orders very quickly and even orders that were recently submitted are already being processed. Unfortunately, we are not able to modify or remove any items on your order.

    If you ordered the incorrect item, the best option is to place a new order for the correct item and return the incorrect item for a refund.

    If this does not answer your question, proceed with submitting this ticket and a customer service agent will assist you.

  • Change Shipping Method:

    Unfortunately, once an order is placed, we are unable change the shipping method. If it is imperative that you change your shipping method, you will need to place a new order with the required shipping method. Assuming the items on the order are not "Final Sale", you may return the original order for a refund. (Standard return fees will apply)

    If you would rather not go through the process of placing a new order, consider utilizing FedEx Delivery Manager. FedEx Delivery Manager is a service from FedEx that allows the recipient to reroute the package to a FedEx pick up location or modify the delivery date (and many other changes). So if you are looking to make a change to the delivery of your order, check out FedEx Delivery Manager to see everything this service offers.

    Click here to learn more about FedEx Delivery Manager.

    If this does not answer your question or you require further information that is not covered above, continue to submit this ticket and a customer service representative will assist you.

  • How can we resolve this?*

  • When submitting a ticket regarding receiving the incorrect item, please attach a photo of the label or hang tag of the inccorect item.

  • How can we resolve this?*

  • When submitting a ticket regarding an item missing from your order, please attach a photo of the packing slip that was included with your shipment.

  • How can we resolve this?*

  • When submitting a ticket regarding an item that was received damaged or defective, an image of the damaged or defective area is required. Please attach.

  • Thank you for your interest the Dakine Pro Account program.

    To apply for a Dakine Pro Account, click this link and fill out our application.

    If you have a question about your current pro account, please email the Pro Account department directly at ProAccount@Dakine.com

    If you have a question regarding our products or an order you have placed on Dakine.com, please restart this contact form and select the pull downs that apply to your inquiry. No need to start with "Pro Account".

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