a. You will be required to have an initial assessment with your Personal Trainer, unless an assessment is deemed unnecessary by the Personal Trainer.
b. All appointments must be pre-booked with your Personal Trainer
c. Suitable workout gear and footwear must be worn.
d. You must inform your Personal Trainer of any medical conditions you have, or any medication you may be taking (including if either of these change over time). If unsure, please ask.
e. You will be required to give one full calendar month's notice of any cancellation or amendments to your payment plan(s) in relation to Phoebe Hanglin Fitness.
f. The trainer is only required to wait for 15 minutes past the agreed start time. After this the trainer may leave the premises and the client will forfeit the amount for the session. If the client arrives within the 15 minutes, the trainer will only complete the time left of the original session. No extra time will be given.
g. There will be no charge incurred for any sessions cancelled for any reason if at least 24 hours notice is given. If cancelling a session within 24 hours of the arranged time for ANY reason then (unless rearranged by agreement) a full charge will apply. If the session can be rearranged for a convenient time for both client and trainer within 3 calendar days then charges will not apply.