POLICIES + CONSENT
Please review the following policies and sign below to acknowledge that you understand and agree to them.
HAIR HISTORY + CHEMICAL SERVICES
I have accurately disclosed my hair color and chemical history, including any treatments performed at home or by another stylist, as well as any known allergies, sensitivities, medications, or treatments that may be relevant to my service.
I understand that color results vary based on my starting point, hair history, density, and condition. My desired result may require multiple appointments. The health and integrity of my hair will always be the priority, and my stylist may modify or discontinue a service if continuing could compromise the health of my hair.
PRICING
Custom color packages are priced based on the service and time reserved. Pricing will only increase if additional time beyond the allotted appointment time is necessary to safely achieve my desired result. When additional time is anticipated, pricing will be communicated prior to the service whenever possible.
DEPOSITS
A non-refundable deposit is required to reserve an appointment and will be applied toward the total cost of the scheduled service.
With at least 48 hours’ notice, the deposit may be transferred to a rescheduled appointment. Cancellations or rescheduling with less than 48 hours’ notice will result in forfeiture of the deposit and are subject to the cancellation policy below.
CANCELLATIONS + LATE ARRIVALS
Appointments canceled or rescheduled with less than 48 hours’ notice will be charged 50% of the scheduled service. Any deposit already paid will be applied toward this fee.
No-shows will be charged 100% of the scheduled service.
Arriving more than 15 minutes late may require the appointment to be modified or rescheduled to avoid impacting other clients.
HOME CARE
I understand that maintaining my color and the health of my hair requires proper at-home care. This includes using appropriate products, minimizing excessive heat, using heat protection, and following my stylist’s recommended home-care routine.
ADJUSTMENTS + REFUNDS
If I have a concern with my color due to a technical issue, I will contact my stylist within 7 days of my appointment so they have the opportunity to make an adjustment.
Requests made after 7 days, changes of mind, or requests for a result different from what was agreed upon during the consultation will be considered a new service and charged accordingly.
Due to the time and product involved in custom color services, all services are non-refundable.
SERVICE CONSENT
I understand that chemical hair services carry potential risks, including irritation, sensitivity, allergic reaction, and damage. I have provided accurate information regarding my hair and chemical history, allergies, and sensitivities and understand that withholding relevant information may affect my results.
I understand the service being performed, have had the opportunity to ask questions, accept the potential risks associated with the service, and consent to the agreed-upon hair color and/or chemical service.
By signing below, I confirm that I have read, understand, and agree to the policies above.