Share your feedback and get a £5 Wildcare voucher
Your feedback will help us improve our service and better support you.
Which best describes you?
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Ecologist or ecological consultancy
Construction, architecture or development
Builders merchant / supplier
Conservation, education or public sector
Land or countryside management
Wildlife enthusiast
Other
Company name (optional)
Who do you usually buy ecology and wildlife products from?
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Why do you buy from your chosen supplier?
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Products are usually in stock
Wide product range
Competitive prices
Fast delivery
Later next day delivery cut-off
Easy website ordering
I'm set up with an account manager
They are on our Preferred Supplier List
Technical knowledge and advice
Excellent customer service
For equipment hire, servicing or repairs
I trust the supplier
Other
Could you provide more details?
In the past 12 months, what has stopped you ordering from Wildcare?
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A product was out of stock
Wildcare did not sell the product
The price was too high
Delivery was too expensive
I could not order online using my account
The website was difficult to use
I found a better option elsewhere
I was unsure which product I needed
I had not heard of Wildcare
Nothing has stopped me ordering
Other
Which product was the price too high on?
What product or brand were you looking for?
What about the website was difficult to use?
What stopped you from buying?
What would most improve your experience on the Wildcare website?
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More detailed product information
Live chat
Downloadable user manuals
Clearer stock and delivery information
Easier product search and navigation
Better product filters and comparisons
How-to guides
Easier online account ordering
I have not used the Wildcare website
Nothing, the website already meets my needs
Other
How else can we improve the Wildcare website?
How likely would you be to use live chat on the Wildcare website?
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Not likely at all
1
2
3
4
Extremely likely
5
1 is Not likely at all, 5 is Extremely likely
How likely would you be to contact Wildcare through WhatsApp to place an order, request a quote or make an enquiry?
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Not likely at all
1
2
3
4
Extremely likely
5
1 is Not likely at all, 5 is Extremely likely
How important is next day delivery to you?
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Essential
Very important
Sometimes important
Rarely important
Not important
Have you ever ordered from another supplier after missing Wildcare’s 2pm cut-off time for next day delivery?
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Yes, several times
Yes, once or twice
No
I was not aware of the cut-off
I cannot remember
What were you trying to order?
What is the latest time you would need to order for next day delivery?
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Before midday
Midday to 2pm
2pm to 3pm
3pm to 4pm
4pm to 5pm
After 5pm
No preference
I don't need next-day delivery
What could Wildcare do to improve your experience?
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Where should we email your £5 voucher?
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Would you like a member of our team to contact you to discuss your feedback?
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Yes, please contact me
No, thank you
Please add your contact details below and a member of our team will be in touch.
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