Resident Utility Bill Dispute Form

Use this form to report a water, electric, or gas bill you believe may be connected to a maintenance issue at the property (for example, a leak or faulty equipment). Milestone Premier Properties (MPP) is not your utility provider. We are not able to investigate metering or billing accuracy, or issue credits or refunds on your utility account. Our review is limited to determining whether a maintenance issue on the property may be contributing to your bill. If no maintenance connection is found, you will be directed back to your utility provider or, for electric service, to compare supplier rates to resolve the matter directly. Please allow 5-7 business days for a response after a complete submission is received.

Many areas Texas are in an open, deregulated electricity market meaning Residents are free to choose their own retail electricity provider. Before submitting a dispute, check the energy charge, or kilowatt-hour (kWh) rate, listed on your bill.

A typical competitive rate in Texas generally falls between $0.12 and $0.14 per kWh. If your rate falls within or below this range, a higher bill is more likely related to usage or a potential maintenance issue which is what we review.

If your rate is noticeably higher than this range, shopping for a new plan at SaveOnEnergy.com is likely the fastest way to lower your bill. We are not able to negotiate electricity rates on your behalf, so this is generally where we'll direct you if no maintenance issue is found it may be worth trying before you submit a dispute with us.

Please attach your last 3 months of detailed utility statements for the utility type selected above — not the bill summary/overview page. Detailed statements are required so we can review usage and rate information.

By submitting this form, I certify that the information provided above is accurate and complete to the best of my knowledge. I understand that MPP is not the utility provider and cannot investigate metering or billing accuracy, or issue credits or refunds. This form is reviewed solely to determine whether the issue may be connected to a maintenance concern at the property. If no maintenance connection is identified, I understand I will be directed back to my utility provider — or, for electric service, to compare supplier rates — to resolve this matter.