Consistency Leads to Success
At A Core Connection, we know that every therapy session plays an important role in your child's progress. ABA therapy is most effective when services are provided consistently and skills are practiced regularly. Just like attending school or participating in a sports team, regular attendance helps your child build upon previously learned skills and continue making meaningful progress toward their goals.
Because ABA services are considered medically necessary treatment, insurance companies also expect families to participate consistently. Frequent cancellations or missed appointments may impact your child's progress and, in some cases, could affect future insurance authorizations.
We understand that life happens, and our goal is to work together with your family whenever possible. The following guidelines help us provide consistent, high-quality services for all of the families we serve.
📅 Planned Time Off
If your child will be absent due to a vacation, holiday, planned medical appointment, or other scheduled event, please notify our office at least two (2) weeks in advance whenever possible.
Providing advance notice allows us to:
Coordinate your child's therapy schedule.
Offer make-up sessions when scheduling allows.
Adjust staff schedules appropriately.
Minimize disruptions to your child's treatment plan.
While we will make every effort to accommodate make-up sessions, they cannot be guaranteed and are based on therapist availability
🤒 Sick Days
The health and well-being of our clients, families, and staff are very important to us. If your child is ill or has symptoms of a contagious illness, please keep them home and notify our office as soon as possible.
Families are permitted up to four (4) illness-related absences within a three-month period without penalty.
Please notify the office by 8:00 AM whenever possible so we can notify your therapy team and adjust schedules accordingly.
If your child exceeds four illness-related absences within a three-month period, make-up sessions may be required when scheduling permits in order to maintain treatment consistency and medical necessity.
⏰ Arriving Late
We understand that unexpected delays can happen.
If you anticipate being late, please contact our office or your therapist as soon as possible.
If we have not heard from you within 15 minutes of your scheduled appointment time, your session may be canceled for that day.
Please note that therapy sessions will still end at their originally scheduled time to avoid impacting the schedules of other families and staff.
🚗 Parent Pick-Up
For clinic-based services, we ask that parents or authorized individuals arrive promptly at the end of each therapy session.
To ensure appropriate staffing and supervision:
A five (5) minute grace period is provided.
After the grace period, a late pick-up fee of $1.00 per minute will be assessed.
Outstanding late pick-up fees must be paid before your child's next scheduled therapy session.
If you are unexpectedly delayed, please notify the office as soon as possible.
📈 Why Attendance Matters
Consistent attendance is one of the strongest predictors of successful ABA treatment.
Regular participation allows your child to:
Build and maintain newly learned skills.
Generalize skills across environments.
Maintain momentum toward treatment goals.
Develop consistent relationships with their therapy team.
Receive the full benefit of their authorized treatment hours.
Frequent cancellations, late arrivals, or missed appointments can interrupt your child's progress and may result in:
Slower skill acquisition.
Difficulty maintaining previously learned skills.
Reduced treatment effectiveness.
Concerns regarding medical necessity from your insurance provider.
Possible reduction or loss of authorized therapy hours.
Loss of your regularly scheduled therapy time if attendance becomes inconsistent.
Our team will always work with families to address barriers to attendance whenever possible.
🤝 We're Partners in Your Child's Success
We recognize that balancing appointments, work schedules, school, and family responsibilities can be challenging. Our goal is to partner with you to create a schedule that supports your child's success while meeting the requirements of their treatment plan.
Thank you for making your child's therapy a priority. Your commitment, participation, and consistency are essential components of successful treatment, and we appreciate the opportunity to work alongside your family.
Together, we can help your child build meaningful skills, greater independence, and lasting success.
We’re a team — your commitment helps your child succeed! 💙