Digital Inclusion Survey
Could you or someone you know benefit from a little help with technology?
Stourview Wellbeing Centre is exploring ways to improve digital support for people in Haverhill.We want to understand what people are struggling with — whether that's using a smartphone, accessing the NHS App, getting online, fixing a broken device, or simply having someone patient to show them how things work.This short survey will help us understand what support our community needs. You can complete it for yourself or on behalf of someone you know.
Who are you completing the survey for?
Myself
A parent/relative
A friend or neighbour
Someone I care for/support
Someone I work with
Other
Which age group is the person you're answering about?
Under 18
18-24
25-44
45-54
55-64
65-74
75-84
85+
What technology do they currently have access to?
Smartphone
Basic/mobile phone
Laptop
Desktop Computer
Tablet/Ipad
None
Other
What's the biggest difficulty?
I/they don't know how to use it
I/they lack confidence
The device is old or slow
The device is broken
I/they can't afford a suitable device
I/they can't afford internet or mobile data
Websites/ apps are confusing
I/they worry about scams or safety
I/they don't have anyone to ask for help
There isn't really a problem, but I'd like to learn more
Other
If you selected other
What would they most like help with? (Select as many as you like)
Using a smartphone
Using a laptop/computer
Using a tablet/Ipad
Email
Whatsapp/ Video calls
Downloading and using apps
NHS App/ healthcare
Online Banking
Benefits/ universal credit
Housing Services
Job applications
Scams & online security
Understanding settings
Fixing a device
Getting connected to the internet/ mobile data
Other
If you selected other
If their phone/ tablet/ laptop broke tomorrow, what would happen?
They could afford to replace/repair it
They would struggle to afford a repair
They would probably have to go without it
They would ask family/friends for help
They wouldn't know where to get help
They don't have a device
Other
Does not having, or not being confident using, technology ever stop them from doing things they need to do?
Yes, regularly
Yes, sometimes
Occasionally
No
Not sure
If yes, what does it effect?
What kind of support would be most useful?
Someone sitting with me/them one to one
Small group classes
A friendly drop-in session
''Bring your own device'' sessions
Help fixing a device
Access to a refurbished device
Help getting a SIM/mobile data
Help setting up a new phone/tablet
Simple guides I can take home
Other
If you selected 'Other'..
What would make someone feel comfortable asking for digital help?
Knowing it is free
Somewhere friendly and informal
Being able to drop in without an appointment
One-to-one support
Someone who is patient and doesn't make me feel silly
Being able to bring my own device
Somewhere local
Small groups
Being able to ask questions privately
Knowing I can come back if I get stuck
Other
If you selected 'Other'..
Finally, what do you think would make the biggest difference?
Submit
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