• Debanking Complaint Generator

    Enter your details to file a complaint with the appropriate banking regulator
  • What type of account would you like to file a complaint about?

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    This form is for making a complaint about the nine largest US banks. 

    Click here to make a complaint about a different bank.

     

  • Have you contacted the bank to learn more/complain?*
  • Government regulators request that you at least attempt to contact the bank to resolve the issue before filing a complaint.

  • ℹ️ How to contact Bank of America customer service

    • Call 1-800-432-1000 for personal accounts
    • Call 1-888-287-4637 for business accounts
    • Schedule an appointment to discuss your account in person.

  • ℹ️ How to contact BMO Bank customer service

    Personal Accounts

    • Call 1-888-340-2265

    Business Accounts

    • Call 1-888-340-2265
    • Schedule a time for the bank to call you

  • ℹ️ How to contact Capital One customer service: call 1-800-655-2265.

  • ℹ️ How to contact Chase customer service

    • Call 1-800-935-9935
    • Log into your account to send a secure message
    • Schedule a meeting to discuss your account in person.

  • ℹ️ How to contact Citibank customer service

    • Call 1-888-248-4226
    • Schedule an appointment to discuss your account

  • ℹ️ How to contact PNC Bank customer service

    • Call 1-888-762-2265
    • Schedule an appointment to discuss your account

  • ℹ️ How to contact TD Bank customer service

    • Call 1-888-751-9000
    • Schedule an appointment to discuss your account

  • ℹ️ How to contact U.S. Bank customer service

    Personal accounts

    • Call 1-800-872-2657
    • Schedule an appointment to discuss your account

    Business accounts

    • Call 1-800-673-3555 for business accounts
    • Request a call from the bank
    • Schedule an appointment to discuss your account

  • ℹ️ How to contact Wells Fargo customer service

    • Call 1-844-931-2273 
    • Schedule an appointment to discuss your account.

  • If you call or go in person, take notes about the day/time you spoke to someone, the name and job title of the person you spoke to, and what each of you said.

    If you contact them in writing (email, online chat, etc.), take screenshots of everything.

    If you do not get a response from the bank after a few days, you can come back and move forward with the complaint anyway.

     

     

  • Do you believe that the bank closed your account(s) because of your involvement in the adult entertainment industry?*

  • This form is for individuals and businesses who believe they've been unfairly debanked or discriminated against by a bank due to their lawful business activities. You can file a report directly with the appropriate banking regulator yourself by clicking here.

     

     

  • When did you find out your account was being closed?*
     - -
    2 digit month, 2 digit day, 4 digit year
  • What type of account was it?*
  • Was it a personal or business account?*
  • Account(s)
  • How did you find out your account was being closed?*
  • Did that notification say why your account was being closed?*
  • How much notice were you given before the account was closed?*
  • Date when you contacted the bank to learn more/dispute the account closure*
     - -
    2 digit month, 2 digit day, 4 digit year
  • How did you contact them?*
  • What happened when you contacted the bank to learn more/dispute the account closure?*
  • Bank response?
  • Is the bank refusing to give you your money?*

  • Edit Your Message

  • Would you rather*

  • Click the Submit button to send yourself a copy of this text and a link to file a complaint.

  • Format: (000) 000-0000.
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  • PRIVACY ACT STATEMENT

    The information you provide to the Office of the Comptroller of the Currency (OCC) will permit us to respond to your complaint or inquiry about the national banks or federal savings associations (thrifts) we supervise.
    The collection of this information is authorized by 12 USC 1.
    Your submission of information to the OCC is entirely voluntary. You are not required to submit any information or to submit a complaint. However, if you do not submit the requested information, the OCC may not be able to process your request or inquiry.
    Information about your complaint or inquiry will be used within the OCC and provided to the national bank or federal savings association (thrift) that is the subject of the complaint or inquiry. Additionally, this information may be shared with the following, pursuant to published routine uses:

    1. other third parties when required or authorized by statute or when necessary in order to obtain additional information relating to the complaint or inquiry; (2) other governmental, self-regulatory, or professional organizations
      (a) having jurisdiction over the subject matter of the complaint or inquiry;
      (b) having jurisdiction over the entity that is the subject of the complaint or inquiry; or
      (c) whenever such information is relevant to a known or suspected violation of law or licensing standard for which another organization has jurisdiction;
    2. the Department of Justice, a court, an adjudicative body, a party in litigation, or a witness when relevant and necessary to a legal or administrative proceeding;
    3. a Congressional office when the information is relevant to an inquiry initiated on behalf of its provider;
    4. other governmental or tribal organizations with which an individual has communicated regarding a complaint or inquiry about an OCC-regulated entity;
    5. OCC contractors or agents when access to such information is necessary; and
    6. other third parties when required or authorized by statute.

    You may find additional information regarding the rights and obligations related to the OCC's collection of the requested information at 81 FR 2945-01, 2957 (https://www.occ.gov/news-issuances/federal register/2016/81fr2946.pdf).

     

  • I certify that the information provided on this form is true and correct to the best of my knowledge.

  • What happens to the information you submit

    If you submit this form, your data is protected by a 256-bit secure sockets layer (SSL) connection. Submissions (including form answers and file uploads) are permanently deleted after 60 days.

    FSC maintains a log of the number of debanking incidents experienced by customers of specific banks. The bank listed in your complaint will be added to that tally, but not associated with you in any way.

    You can give permission for FSC to store your name, email address, and the general details of your story below. We use this information to (anonymously) illustrate how our industry and its members have been affected by this issue when we meet with policymakers. 

  • I give FSC permission to store my name, email address, and general details of my story to use (anonymously) for lobbing.
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