Monthly Membership Payments
Sole Wallet membership payments are generally non-refundable after they have been successfully processed, except when required by applicable law or when Compassionate Soles approves a refund to correct a billing or administrative error.
Monthly Care Credit
Following each successful monthly membership payment, the applicable Monthly Care Credit is added to the member's Sole Wallet. Monthly Care Credit may be applied toward eligible Compassionate Soles services in accordance with program terms.
Cancellation
Members may cancel their Sole Wallet membership to stop future recurring membership charges. Cancellation stops future Monthly Care Credit contributions and future accumulation of paid membership tenure.
Cancellation does not automatically forfeit previously funded, unused Sole Wallet care credit. Any remaining eligible care credit will remain available for use toward qualifying Compassionate Soles services, subject to applicable law and program terms.
Membership Benefits After Cancellation
Membership benefits requiring active membership—including continued membership-tenure progression, Gold or Platinum VIP membership savings, Share the Care privileges, and future Monthly Care Credits—end when membership is cancelled unless otherwise required by applicable program terms or law.
Refunded, Reversed or Disputed Payments
If a monthly membership payment is refunded, reversed, disputed, charged back, or otherwise invalidated after the corresponding Monthly Care Credit has been added, Compassionate Soles may adjust or remove the corresponding credit from the member's Sole Wallet as permitted by applicable law.
If the corresponding care credit has already been redeemed, the member's account may be adjusted to reflect the payment reversal, subject to applicable law.
Cash Redemption
Sole Wallet care credit is intended for use toward eligible Compassionate Soles services and is not redeemable for cash except where required by applicable law.
Billing Errors
Members who believe a membership payment or Sole Wallet balance is incorrect should contact Compassionate Soles promptly so the account can be reviewed and corrected when appropriate.