SupportWay Return Request

Return request

Tell us what went wrong with your order and we'll sort it out. Most requests are assessed within two business days.
Please don't send anything back yet. We'll review your request and email you a Return Authorisation number first. Goods returned without one can't be identified at the warehouse and can't be credited.

We accept returns where a product arrived damaged or faulty, the wrong product was sent, an item was missing, or you were charged the wrong price. We can't accept returns for change of mind once an order has been despatched — but if your order hasn't shipped yet, email us at contact@supportway.com.au and we'll cancel it at no cost.
Your name

First NameLast Name
Email
example@example.com
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Organisation
Support coordination or allied health practice, if you're ordering for a participant.
- Order or invoice number
  On your invoice or confirmation email.
- Participant reference
- Date delivered
  
  MonthDayYear
  2 digit month, 2 digit day, 4 digit yearDate
- Delivery address of the original order
  
  Street Address
  
  Street Address Line 2
  
  SuburbState / Territory
  
  Postcode
- Products affected
- What went wrong
- This may be a warranty claim rather than a return. Submit the form and we'll assess it against the manufacturer's warranty and your rights under Australian Consumer Law. Include the purchase date and a description of the fault below.
- Batch or lot number
  Usually on the outer carton or product label. It lets the supplier trace affected stock.
- Tell us what happened
  A sentence or two is plenty. Please don't include participant health information.
- What would you like us to do?
- Image Upload
- Plan manager email
- Acknowledgement
Should be Empty:

Return request