OFFICE COPY

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If you plan to have a Generator now or in the future, we will need information on Brand/Size of the Generator. This is due to the size of Generator you get makes a difference on the size of meter we install.

I, undersigned, hereby request Livingston Parish Gas District #1 / Nezpique, hereinafter called "GUD" to render gas Utility service at the service address listed on the proceeding application, and agree to pay GUD for all such services required on the premises at that service address for as long as I occupy or control the premises.

I understand that all bills will be Due by the 15th of every month, and that any bill not paid by the 15th of the month will be charged a penalty fee on the 16th of 10% of the past due bill. Your service will be subject to disconnect on or around the 25th of the month. We will send a separate notice of delinquent payment.
Extensions - Extensions will ONLY be allowed three times in a calendar year!
ANYONE THAT HAS BEEN DISCONNECTED 3 TIMES IN A YEAR WILL HAVE TO PAY AN ADDITIONAL DEPOSIT OF $50.00. The year starts over every January.

Accounts placed on disconnect must pay utility bill in full, and are subject to the following charges:

• 10% of the Past due bill
• $35.00 Administration Fee
• $75.00 Reconnect Service Charge

To have services reconnected the same day, you must call the office before 2 pm. Anything after 2 pm will be reconnected the next business day. After hours reconnects must pay an additional $125.00 After hours fee.

NSF charges for returned checks or insufficient funds              $35.00

Failure to receive bill does not excuse timely payment and may result in service disconnection. Call this office for amount due. Sign up for "Auto-Pay" and have your payment automatically deducted from your checking account each month, you will still receive a bill to show what your payment is for the month.

I further authorize the GUD to enter the premises for activating or deactivating services, as well as monthly access for meter reading / maintenance of GUD equipment. I also understand that I will be charged a minimum charge of $20.00 from the day services are connected until the service is disconnected regardless of gas usage, even if it is less than a month. Nezpique customers pay a base rate / Minimum of $12.75
Once payment has been received in the office to have gas services, we will work diligently with you to get your gas service in place. We will also require copies of permits for services to be turned on or a plumber's report showing the pressure test. If a service is disconnected for a year or more by law, we are required to have the same permit or plumbers report to reconnect service.

Effective Date: April 14, 2017

 

Dear Gas Customer:

 

RE: Federal Safety Regulation - Excess Flow Valve

 

The Federal Department of Transportation is now enforcing a new safety regulation pertaining to Excess Flow Valves.11 This new regulation requires that natural gas supply companies notify certain customers of the availability of an excess flow valve that meets minimum Federal performance requirements. Also, should the customer desire installation of this device, the customer must agree to pay all associated costs including material and labor. Currently, the average.customer cost associated with the initial installation ofan excess flow valve is $1500.00.

 

What Is an Excess Flow Valve? An excess flow valve is a device designed to restrict gas flow in a customer's natural gas service line by automatically closing in the event that a service line is broken, completely cut, tom apart or otherwise separated, usually caused by some type of excavation, or digging. What is a Natural Gas Service Line? A natural gas service line is the piping from the gas main to the customer gas meter. Restricting gas flow after a gas service line is damaged may decrease the potential for property damage and/or injury.

Customer Responsibilities. If an existing customer request installation of an excess flow valve and agrees to pay a one the time fee of $1500.00 to have a EFV installed, Livingston Parish Gas, LLC will have up to 30 working days to complete the installation of the EFV. There is no maintenance cost associated with the EFV due to the onetime fee.

 

Additional Information:

 

 1. Installation of an excess flow valve is mandatory for New Construction and Replacement of service lines that do not exceed 1000 SCFH.

2.     An excess flow valve will NOT protect against the following events:

•      Customer appliance gas leaks

•      Small gas service line punctures

•     Gas meter set leaks

3.     The Livingston Parish Gas makes no express warranty for continued proper excess flow valve operation under normal use conditions and/or false valve closure under any gas system operating conditions.

4.     Always call 811 before digging.

5.    If further information is required, you may contact our office at (225) 667-8273.

To insure our customer's privacy the representatives of Livingston Parish GUD #1 & Nezpique Gas:
"O&M Management Services, LLC."
Can not discuss your account with anyone that is not listed as the Account Holder or an Assigned Designee (someone that you have named to discuss information regarding your account). If you want anyone other than yourself to contact this office (this is especially helpful if you happen to be out of town or ill) regarding your account, please fill out the following.

Please allow the following person or persons to discuss my account with any representative of Livingston Parish GUD #1. This also gives any representative of O & M Management the authority to call this person or persons regarding my account.

Please sign and return with application to:

Livingston Parish GUD #1 PO BOX 307 Slaughter, La. 70777 Info@oandm.net

Nezpique Gas PO Box 304 Slaughter, La 70777

If you have any questions regarding this Policy, please call our office at:
225-667-8273

Dear Gas Customer,

To maintain compliance with the Department of Transportation, Pipeline Safety Regulations, Part 192.16, Customer Owned Service Lines, Customer Notification, the Livingston Parish Gas Utility District #1 and Nezpique – Gas Department issues the following notice:

• O & M Management– Gas Department does not maintain customer piping beyond the natural gas meter.
• If customer’s piping is not maintained, it may be subject to potential hazards of corrosion and leakage.
• Customer’s buried gas piping beyond the natural gas meter should be:
  • ➤ Periodically inspected for leaks
  • ➤ Periodically inspected for corrosion in the piping is metallic
  • ➤ Repaired if any unsafe condition is discovered

• When excavating near buried gas piping, the piping should be located two (2) working days in advance, by calling: 811 – LOUISIANA ONE CALL, and the excavation near the gas line should be done by hand!
• Local plumbers and heating contractors can assist in locating, inspecting and repairing the customer’s buried piping.

If you, the customer, have any questions pertaining to this notice, please feel free to call O & M Management– Gas Department at 225-667-8273 or 1-800-666-9396. As always, our goal is to provide the very best and safest gas service possible to you!

Sincerely,
Livingston Parish Gas District #1 – Gas Department &
Nezpique

Dear Customer,

Welcome to Livingston Parish Gas!

You should receive your bill the first week of the month. Your gas payment will be due on the 15^th of every month.

We accept extra payment amounts for those who wish to pay ahead. There is a $20.00 minimum charge regardless of gas usage. If you need to make a partial payment, you must make prior arrangements with the office to ensure that your account will not be placed on non-payment disconnect.

We offer several ways to make your monthly gas payment:

• Auto Draft from your Checking or savings account
• Check or Money order
• Payment station @ Albany Express Mart (Located at the corner of Hwy 1064 and N. Cafe Line Rd just north of Albany, the store has a charge for this service)
• Payments over the phone with your American Express, Discover, Visa or MasterCard also check (convenience Fee applied)
• ONLINE PAYMENTS NOW AVAILABLE

We will send a separate delinquent notice! If we do not receive your payment by the 15^th you will be charged a late fee of 10% of your past due bill. Disconnects are scheduled for around the 25^th of the month. Due to holidays, weekends, etc., we may change the disconnect date to the wednesday before the 25^th.Failure to receive your bill for any reason does not excuse you from payment! Service Charge on Returned Funds will be $35.00 (NSF FEES). Accounts placed on disconnect must pay utility bill in full, and are subject to the following charges:

• 10% of the Past due bill
• $35.00 Administration Fee
• $75.00 Reconnect Service Charge
• To have services reconnected the same day, you must call the office before 2 pm. Anything after 2 pm will be reconnected the next business day. After hours reconnects must pay an additional $125.00 After hours fee.

Extensions – Extensions will ONLY be allowed three times in a calendar year!

ANYONE DISCONNECTED THREE TIMES IN A CALENDAR YEAR WILL BE REQUIRED TO PAY AN ADDITIONAL DEPOSIT OF $50.00!

We're glad to have the opportunity to serve you and if we can do anything to help in the future give us a call.

Sincerely,
O&M Management Services, LLC.
Livingston Parish Gas GUD #1

PO Box 304 - Slaughter, La. 70777
PH. 225-667-8273 or 1-800-666-9396
Fax 225-664-9494
Info@oandm.net

Dear Customer,

Welcome to Nezpique!

You should receive your bill the first week of the month. Your gas payment will be due on the 15^th of every month.

We accept extra payment amounts for those who wish to pay ahead. There is a $12.75 minimum charge regardless of gas usage. If you need to make a partial payment, you must make prior arrangements with the office to ensure that your account will not be placed on non-payment disconnect.

We offer several ways to make your monthly gas payment:

• Check or Money order
• Payments over the phone with your American Express, Discover, Visa or MasterCard also check (convenience fee applied)
• ONLINE PAYMENTS NOW AVAILABLE through Xpress Bill Pay

We will send a separate delinquent notice! If we do not receive your payment by the 15^th you will be charged a late fee of 10% of your past due bill. Disconnects are scheduled for around the 25^th of the month. Due to holidays, weekends, etc., we may change the disconnect date to the wednesday before the 25^th.Failure to receive your bill for any reason does not excuse you from payment! Service Charge on Returned Funds will be $35.00 (NSF FEES).

Accounts placed on disconnect must pay utility bill in full, and are subject to the following charges:

• 10% of the Past due bill
• $35.00 Administration Fee
• $75.00 Reconnect Service Charge
• To have services reconnected the same day, you must call the office before 2 pm. Anything after 2 pm will be reconnected the next business day. After hours reconnects must pay an additional $125.00 After hours fee.

Extensions – Extensions will ONLY be allowed three times in a calendar year!

ANYONE DISCONNECTED THREE TIMES IN A CALENDAR YEAR WILL BE REQUIRED TO PAY AN ADDITIONAL DEPOSIT OF $50.00!

We're glad to have the opportunity to serve you and if we can do anything to help in the future give us a call.

Sincerely,
O&M Management Services, LLC.
Nezpique

1. Gas Meters MUST be easily accessible ALWAYS!
   • No bushes, shrubs, debris, fences, aggressive dogs, etc. around or near the Gas Meters or Gas Valves.
2. Reasons for Gas Meters to be accessible:
   • Should be accessible in the event of an Emergency
   • Inspected
   • Change out
   • Read monthly
   • Routine maintenance
   • Disconnect

Meters that have been reported as inaccessible by O & M Management Services personnel will be addressed in the following manor:

If a bush or shrub is blocking the Gas Meter, we will attempt to trim the bush/shrub if possible. If the bush / shrub is more than a simple trim will take care of we will then send a notice via certified mail.

If there is debris blocking meter a note may be left on the customer's door advising them to "Please remove the debris".

In the case of an aggressive dog, we will attempt to contact the customer by phone and make them aware that there is a problem with their dog. A follow-up letter will be mailed to the customers making them aware of our policies regarding aggressive dogs.

AGGRESSIVE DOGS: WILL NOT BE TOLERATED UNDER ANY CIRCUMSTANCES! Our technicians carry dog mace in the trucks and will use it on aggressive dogs!

Fenced in meter/valves must be accessible to us ALWAYS, if we cannot get to a meter/valve due to a locked fence/gate, broken latch, etc., contact with the customer will be made whether through phone, mail, or email, to address the situation.

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After contacting the customer about any of the above issues regarding meters/valves being accessible, and upon returning to find nothing has been addressed by the customer, O & M Management Services will then send an Certified letter to the address notifying the customer that they have 30 days to contact O & M Management Services with their plan of action. If at the end of the 30 days, the customer does not respond or comply with the notification we will then have no choice but to discontinue Gas Services until a solution/agreement has been reached.

VALVE SIGNS: DO NOT REMOVE VALVE SIGNS! Valve signs are placed so that in EMERGENCIES they can be easily & quickly located!

Disconnect! If a lock is removed by the customer and or the lock wing valve is broken, a phone call will be placed to the customer to inform them of the $500 meter tampering fee they will be charged. If they cannot be reached by phone a certified letter will be mailed out. We also have the right to make a police report. From that point on if the customer is on disconnect again the meter will be removed until the balance is paid in full.

Please note that our objective is to keep both our customers and our employees safe! We want to continue to provide our services to you, our customers! We are willing to work with you to provide this service, we also need you to work with us to ensure our servicemen and servicewomen can do their jobs in a safe environment. If you have any questions, please feel free to call the office Monday – Thursday 9 AM to 4 PM: 225-667-8273 or email:

info@oandm.net

Sincerely,

O&M Management Services, LLC.

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