Privacy Policy
At Chadash Counseling and Coaching LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect information when you contact our office or reserve a spot in our therapeutic retreats, intensives, groups, and workshops.
Information We Collect
Contact Information — If you contact us via our published email address or phone number to inquire about therapy or therapeutic services, we will collect your Name, Phone Number, and Email Address.
Reservation Information — If you reserve a spot in a therapeutic retreat, intensive, group, or workshop, we will collect your:
• Your Name (spouse/friend/partner’s name if applicable)
• Phone Numbers
• Email Addresses
• Mailing Address
How We Use Your Information
The information collected will solely be used for the purpose of responding to inquiries regarding therapy and therapeutic services, and for contact about your reservation for a retreat, intensive, group, or workshop.
Data Protection
We take the security of your information seriously and implement reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and for as long as legally required under records-keeping laws for therapeutic practices and practitioners.
Third-Party Disclosure
As a licensed therapeutic entity, Chadash Counseling and Coaching LLC and all of its practitioners and employees are bound by HIPAA when dealing in Protected Health Information (PHI). We do not share, sell, or otherwise disclose your personal information to third parties except as required by law or as necessary to respond to your inquiries or manage your reservations.
Your Rights
You have the right to request access to the personal information we hold about you, request correction of any inaccuracies, and request deletion of your personal information, subject to our legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Terms and Conditions
By engaging with Chadash Counseling and Coaching LLC and/or its employees, you agree to the following terms and conditions. Please read these carefully.
1. Service Overview
Chadash Counseling and Coaching LLC offers professional counseling and therapeutic services. Our goal is to provide a supportive environment for individuals seeking mental health assistance.
2. Client Engagement
We will only contact you if you take the initiative to reach out to us. This includes inquiries made through our published email address or phone number. You are under no obligation to contact us, and we respect your decision to seek services at your own pace.
3. Response Time
Upon receiving your inquiry, we aim to respond within three (3) business days. If you do not receive a response within that timeframe, please feel free to follow up.
4. Confidentiality
Your privacy is paramount. Any information shared during inquiries will be treated with the utmost confidentiality and will not be disclosed to third parties without your consent, except as required by law.
5. Limitations of Services
Retreats, workshops, and intensives offered by Chadash Counseling and Coaching LLC are therapeutic in nature but are not therapy and should not be construed as therapy, nor are they a substitute for individual, couples, or group therapy. These offerings are also not a substitute for medical treatment or emergency services. If you are in crisis or experiencing a medical emergency, please seek immediate assistance from a qualified professional or call emergency services.
6. Payment
Payment for services, retreats, intensives, groups, and workshops are due per our agreed terms.
7. Reservation Confirmation
Upon successful registration and payment, you will receive electronic confirmation to the email address provided at registration. Please ensure your email address is accurate and check your spam folder if you do not receive confirmation within 24 hours.
8. Participant Screening & Right to Refusal
Because our retreats, intensives, groups, and workshops are small and intimate in nature, participants may be required to complete intake questionnaires prior to the event. A reservation does not guarantee a spot. If it is determined that a participant would be more appropriately served in an individual or private setting, they will be contacted by email to discuss next steps and a possible refund. If you have questions about whether a particular event is appropriate for you, please contact Office@chadashcnc.org and allow three (3) business days for a reply.
9. Amendments
We reserve the right to update or amend these Terms and Conditions at any time. Changes will be published on this page with an updated effective date.
10. Acceptance of Terms
By initiating contact with Chadash Counseling and Coaching LLC and/or its employees, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
11. Contact Information
For any questions or concerns, please use the contact information at the bottom of this document.
Cancellation Policy
The following notice is required for cancellations or rescheduling to allow us to accommodate other clients:
• Retreats: 30 days (see Refund Policy below)
• Intensives: 48 hours
• Groups: 48 hours
• Workshops: 72 hours
Return and Refund Policy
At Chadash Counseling and Coaching LLC, we are committed to providing high-quality therapeutic services and retreats. Due to the nature of our practices, we do not generally offer refunds on services rendered. However, we understand that unforeseen circumstances may arise.
1. General Policy
All payments for therapy services and retreats are final and non-refundable, as they involve scheduled sessions and preparation that cannot be returned.
2. Extenuating Circumstances
Refunds may be considered in cases of extreme medical emergencies or unforeseen events that prevent participation.
3. Requesting a Refund
To request a refund, clients must:
• Submit a written request detailing the circumstances.
• Provide supporting documentation (such as a medical certificate) if applicable.
4. Refund Determination
Refund requests are reviewed on a case-by-case basis:
• More than 30 days prior to the event: potential for a full refund or credit toward future services.
• 15–30 days prior to the event: partial refunds may be granted, subject to discretion.
• Less than 15 days prior to the event: refunds are typically not provided unless extreme circumstances are documented.
5. Cancellation by Chadash Counseling and Coaching LLC
If we must cancel a retreat or intensive for any reason, clients will receive a full refund or may choose to transfer payment to a future date.
6. Communication
Clients will be informed of refund request outcomes via email or phone within a reasonable timeframe.
7. Policy Changes
We may update this policy as necessary. Changes will be communicated with an updated effective date.
8. Contact Information
For questions regarding this policy, please use the contact information at the bottom of this document.
These Policies and Procedures are intended to inform you about our practices regarding personal information and our standard policies. Your signature constitutes your acceptance of these policies and procedures.
Contact Us
If you have any questions or concerns about these policies, please contact us at:
Chadash Counseling and Coaching LLC
Rebecca Horn, MA, LPC-MHSP, Director
1004 Ranch Road, Ashland City, TN 37015
Office@chadashcnc.org
Main: (615) 434-4255 · Fax: (615) 434-4452