Key Information and Frequently Asked Questions (FAQ)
Please read through and refer to the following information for this event.
Q1: How will I get my tickets for this event?
A1: For this event, it will be via Mobile Ticket Transfer to your account.
Q2: What happens if we are unable to secure tickets for your order
A2: A FULL refund will be given if we are unable to secure tickets in any of your desired CATs
Q3: I dont like the seat, rows / section. Can i change or get a refund
A3: NO. We are able to fulfil based on the CAT/CATEGORY of ticket for your order. Tickets will be allocated to you the best we can.
Q4. Will I be guaranteed tickets?
A4: Do note help-to-buy is a way to increase your success rate at obtaining tickets. It is NOT 100% guaranteed.
Q5: How will I know my order is confirmed
A5: You will receive an email copy of your response. Once payment is made and acknowledged by either admin. (@onetics/ @oneticadmin)
Q6: When will an update be given on whether my order is successful.
A6: A definite update will be given after the end of the general sales. We MAY give an update earlier if possible in the channel.
Q7: For Standing tickets will it be consecutive Queue Number?
A7: For standing tickets with queue number, it need not be consecutive queue number.
⚠️ While our HTB increases your chances of securing tickets, it does not 100% guarantee securing you a ticket! If you are particular about the rows/queues etc, you can always opt to choose from our resale tickets after ticketing