• Service Coordinator Job Description

  • Job Title: Service Coordinator                                                

    Department: Service

    Reports to: Head Service Coordinator                                       

    Last Revised: 09/27/2024

     

    Job Summary:

    As a Service Coordinator, your primary responsibility will be to efficiently manage and coordinate the daily schedules of service technicians, ensuring timely dispatch and completion of service calls. You will respond to client inquiries, assess their needs, and schedule work orders effectively. It will be crucial to verify the accuracy and feasibility of all installation and service schedules, and to manage and submit work orders for billing on a daily basis. Working closely with technicians, you will ensure that all necessary details are included in work orders, attach purchase orders for work orders when required, and verify job folders are organized and have the required documentation.

     

    Supervisory Responsibilities:

    • No supervisory responsibilities.

     

    Duties/Responsibilities:

    • Manages service technicians’ daily schedules and dispatches them as service calls are completed.
    • Responds to inbound calls from clients, understands their needs, and schedules work orders efficiently.
    • Communicates effectively with clients and internal teams to provide updates on service schedules and resolve scheduling conflicts efficiently.
    • Monitors and prioritizes urgent service requests, adjusting schedules as needed to meet customer expectations and service level agreements.
    • Works with Field Supervisors to ensure the accuracy and feasibility of all installation and service schedules to optimize technician productivity.
    • Ensures all work orders are accurate and complete by collaborating with technicians before submitting them for billing on a daily basis.
    • Verifies all work orders and job folders are returned the following morning once the work has been completed.
    • Reviews daily to ensure technicians’ timecards are accurate and their hours are allocated to the correct projects.
    • Continuously improves scheduling processes and procedures to enhance efficiency and optimize resource utilization within the service department.

     

    Required Skills/Abilities:

    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Ability to function well in a high-paced and at times stressful environment.

     

    Education and Experience:

    • High school diploma or equivalent.
    • Experience with dispatching or scheduling preferred.
    • Experience using scheduling software, like Business Central, preferred.
    • Familiarity with service area geography or proficient map navigation skills required.

     

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

     

    Travel Requirements:

    • No travel requirements.

     

    Please note that this job description outlines primary responsibilities and duties expected in this role. Additional tasks may be assigned as deemed necessary to meet the evolving needs of the department and organization.

  • Service Coordinator Job Application

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  • Equal Employment Opportunity & Non-Discrimination

    Mulhaupts is an Equal Opportunity employer. Mulhaupt’s will not tolerate discrimination or unfair treatment against any employee because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by local, state or federal law.  Mulhaupts prohibits discrimination against any person in recruitment, examination, hire, appointment, training, promotion, retention, discipline, forms of compensation, dismissal or any other aspect of personnel administration.

    Americans with Disabilities Act Compliance

    It is the policy of Mulhaupts not to exclude qualified individuals from participation in or benefiting from the services, programs, or activities of the company.  Mulhaupts shall not discriminate against a qualified individual with a disability in its job application procedures, the hiring, advancement or discharge of employees, employee compensation, job training, or any other terms, conditions and privileges of employment.  It is the intention of Mulhaupts to comply with all applicable requirements of the Americans with Disabilities Act (ADA).

    Pre-employment Screening & E-Verify 

    Any and all offers of employment are subject to the completion of a successful drug screen and background check. Mulhaupts participates in E-Verify, an electronic program offered through the US Department of Homeland Security, to verify the employment eligibility of employees after hire. 

    All new hires must provide a valid driver’s license (or State ID).

    Employment Authorization Sponsorship

    Mulhaupts will not sponsor employment authorization. 

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