• Central Station Operator Job Description

  • Job Title: Central Station Operator                                                     

    Department: Central Station

    Reports to: Central Station Manager                                                  

    Last Revised: 07/09/2024

     

    Job Summary:

    As a Central Station Operator, your primary responsibility will be to efficiently handle incoming phone calls according to established procedures, particularly focusing on alarm signals and emergencies. This includes promptly notifying customers of alarm system activations, dispatching local law enforcement or private security when necessary, and meticulously documenting all alarms and signals received. You will also play a critical role in dispatching on-call technicians to address customer issues and ensuring effective communication with customers throughout the process. Your ability to respond swiftly and accurately to emergencies and customer inquiries will be essential in maintaining the security and satisfaction of our customers.

     

    Supervisory Responsibilities:

    • No supervisory responsibilities.

     

    Duties/Responsibilities:

    • Answers incoming phone calls and processes them according to established procedures.
    • Responds promptly to emergency situations by contacting customers regarding alarm activations.
    • Notifies customers of alarm system signals and takes appropriate actions as necessary.
    • Dispatches and coordinates with local law enforcement and private security personnel as required.
    • Documents all alarms, signals, and actions taken in a clear and concise manner.
    • Dispatches on-call technicians to customer locations to resolve issues as needed.
    • Processes and responds to customer communications professionally and courteously.
    • Maintains confidentiality and handles sensitive information with discretion.
    • Works collaboratively with team members to ensure effective operation of Central Station.
    • Provides excellent customer service and support to enhance customer satisfaction.

     

    Required Skills/Abilities:

    • Excellent verbal communication skills.
    • Excellent interpersonal and customer service skills.
    • Strong analytical and problem-solving skills.
    • Ability to function well in a high-paced and at times stressful environment.
    • Proficient with Microsoft Office Suite or related software.

     

    Education and Experience:

    • High school diploma or equivalent required.
    • Prior call center and phone experience preferred.

     

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.

     

    Travel Requirements:

    • No travel requirements. 

     

    Please note that this job description outlines primary responsibilities and duties expected in this role. Additional tasks may be assigned as deemed necessary to meet the evolving needs of the department and organization.

  • Central Station Operator- Indy Job Application

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  • Equal Employment Opportunity & Non-Discrimination

    Mulhaupts is an Equal Opportunity employer. Mulhaupt’s will not tolerate discrimination or unfair treatment against any employee because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by local, state or federal law.  Mulhaupts prohibits discrimination against any person in recruitment, examination, hire, appointment, training, promotion, retention, discipline, forms of compensation, dismissal or any other aspect of personnel administration.

    Americans with Disabilities Act Compliance

    It is the policy of Mulhaupts not to exclude qualified individuals from participation in or benefiting from the services, programs, or activities of the company.  Mulhaupts shall not discriminate against a qualified individual with a disability in its job application procedures, the hiring, advancement or discharge of employees, employee compensation, job training, or any other terms, conditions and privileges of employment.  It is the intention of Mulhaupts to comply with all applicable requirements of the Americans with Disabilities Act (ADA).

    Pre-employment Screening & E-Verify 

    Any and all offers of employment are subject to the completion of a successful drug screen and background check. Mulhaupts participates in E-Verify, an electronic program offered through the US Department of Homeland Security, to verify the employment eligibility of employees after hire. 

    All new hires must provide a valid driver’s license (or State ID).

    Employment Authorization Sponsorship

    Mulhaupts will not sponsor employment authorization. 

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