REGISTRATION, CANCELLATION, Refund Policy & MISSED SESSION POLICY
Registration is for the camp package selected at the time of registration. Multi-camp discounts are based on the number of camps purchased.
No Refunds Once a Camp Has Started: Once a registered camp has begun, no refunds or credits will be issued for that camp.
Missed Sessions: If Peak Velocity Sports Centre is open and the scheduled camp session runs as planned, there will be no individual makeup session, rescheduled time, credit or refund if a player is unable to attend.
Peak Cancellations: If Peak Velocity Sports Centre cancels a scheduled session, Peak will arrange a makeup session or provide information regarding the cancelled session.
MULTI-CAMP PACKAGE COMMITMENT
Multi-camp package pricing is discounted based on the number of camps selected at registration. By registering for a 2, 3, or 4-camp package, you are committing to the full package.
If a player withdraws from any remaining camps, camps already attended will be recalculated at the applicable package rate based on the number of camps actually attended. Any difference resulting from the loss of the multi-camp discount will be deducted from any available credit or added to the customer’s Peak Velocity account. If a balance remains owing, an invoice will be issued for the outstanding amount.
If a player withdraws and the vacated camp spot cannot be filled, a charge of $29 per scheduled camp hour for the unfilled spot will be applied. This amount will be deducted from any available credit or added to the customer’s Peak Velocity account. If this results in a balance owing, an invoice will be sent for the remaining balance.
Any remaining approved credit will stay on the customer’s Peak Velocity account for future use and is not redeemable for cash.
A refund to the original payment method will only be issued when Peak Velocity approves a full refund.
This policy prevents discounted package pricing from being used to receive a lower per-camp rate followed by cancellation of later camps.
Any cancellation or refund request made before a camp begins will be reviewed based on the timing of the cancellation and the camp package purchased.