TERMS AND CONDITIONS
a. Deposit and Payments
Once you submit this form, we will review your request and contact you within two (2) business days to confirm whether we have availability in our schedule to fulfill your order and reserve your spot. An initial non-refundable deposit of $55 is due before The Ruffled Lilac Company will begin creating your costume design. This deposit will secure and hold your spot on our schedule. Please do not submit your deposit until you have received written confirmation via email that your order request has been approved and we have availability in our schedule. This deposit covers time spent on design and back-and-forth communication, and is non-refundable once submitted. A second non-refundable deposit of 50% of the remaining balance is due after the design is complete, but before sewing will commence. This payment covers the cost of materials and is non-refundable once submitted. Costume construction typically takes 4-8 weeks to complete following design confirmation and receipt of all required payments (the $55 deposit and 50% balance payment). Once these two deposits are received, we will provide you with a proposed production timeline for your costume. The remaining balance (plus shipping fees if applicable) will be due upon completion of the costume(s). Once your costume(s) are completed, you will receive a photo of the completed costume(s) along with the final invoice. Final payment must be received within fourteen (14) days of invoice, and must be paid in full before the costume(s) can be picked up or shipped. You may pay in full at any time before completion, but must pay in full within fourteen (14) days of receiving the final invoice. Please note that payments are subject to local tax laws and will incur a fee for Sales Tax where applicable.
b. Non-Payment
Any non-payment of initial and secondary deposits will delay completion timeline. The 4-8 week completion timeline will NOT begin until the first and second deposits are received. Final payment is due upon completion of costume(s). If final payment is not received, costume(s) will NOT be available for shipping or pick up. A final photo of the completed costume(s) will be sent to you with the final payment invoice. Costume(s) not paid for within fourteen (14) days of final payment invoice date are subject to resale by The Ruffled Lilac Company without refund.
c. Due Date
Our intention is to have your costume(s) ready by the due date you indicate on this form. You will be notified if we are behind on schedule. In order to maintain our completion schedule, we will need measurements, finalization of costume details, approval of design, and non-refundable deposits (described above) at minimum of 4-8 weeks before the "Due Date" you need the costume(s) completed by. Any changes that are after this period may result in a delay and/or extra charges. If you need your costume(s) sooner than 4-8 weeks, this is subject to availability. Please contact us directly at RuffledLilac@gmail.com to receive confirmation that we are able to accommodate your Rush order PRIOR to making your deposit, as deposits are non-refundable. Rush orders will incur an extra charge.
d. Local Pick Up
Costume(s) will be ready for local (Lake Mary, FL) pickup after the final payment is received. Customers selecting local pick up will need to make arrangements with The Ruffled Lilac Company to pick up their costume(s) in a timely manner. Costume(s) not picked up within fourteen (14) days of final payment are subject to resale by The Ruffled Lilac Company without refund.
e. Shipping
Costume(s) will be shipped once payment is received in full. As long as payment is received, we will ship by your "Due Date" listed on this form. We cannot be responsible for any delay in shipping or damage in shipping. If you'd like insurance on the package, you can arrange to pay for that separately. If you need Rush Shipping, that can be arranged as well for an additional fee. International shipping can be offered upon request.
f. Communication During Production
Before cutting your fabric, we may reach out with any clarification questions we feel are necessary to ensure your order is made correctly. We truly appreciate your patience and understanding as we work to create your pieces with care. Once the base is sewn, we will send a photo of the base with any extras (ie appliqués, feathers, fringe) temporarily pinned in place so any adjustments can be made. Once all the extras are sewn in place, a second photo will be sent. If stoning is needed, a final photo will be sent when the costume is fully complete and ready to ship/be picked up. If you do not respond within two (2) business days at any step, we will assume you approve and will automatically complete the costume(s). This helps us keep our production moving in a timely manner.
g. Refunds
Our costumes are built to your specifications and are therefore not returnable nor refundable. If an issue arises throughout the process, we are happy to work with you to find a fair resolution, but there are no refunds available. If there are concerns with the costume, we will make every reasonable effort to assist you. All costumes are inspected thoroughly prior to pick up/shipping to ensure quality of work. Any damage due to wear and tear, fading, discoloration, spills, stains, pulls, stretching, fraying, pilling, deterioration, etc is at the responsibility and cost of the consumer. The Ruffled Lilac Company shall not be held responsible for repair, replacement, or reimbursement of costume(s) after pick up/shipping.
h. Return for Modification
(You've changed your mind about something)
We can try to make adjustments and accommodations once you receive your costume, but you may be added to the end of our costume schedule depending on openings. You will be charged for any major changes and any additional shipping charges if applicable.
i. AI images
Utilizing AI images for inspiration is ok, HOWEVER please understand that AI does not take into account actual, stable garment construction. AI images may not be possible to actually create into a costume. We can try to make every effort to create the same feel as an AI image, but please understand we may not be able to create a design exactly as an AI image portrays. There are parts of costume creation that are impossible to create in real life from an AI design.
j. Design Inspiration
While we love to see photos for design inspiration so we know what you are looking for, please understand that we cannot copy another costumer's design exactly. Please identify what parts of the design are most important to you and we will try our best to deliver a costume you absolutely love.
k. Custom Creation
Each costume is a custom creation. From fabric to thread to elastic to add-ons to rhinestones, each costume is unique and handmade. There may be some variation in duo/trio and group costumes due to this handmade aspect. We are not held accountable for any slight variations. We will do our very best to ensure cohesiveness among duo/trio/group costumes. However, please understand that everything is hand made: hand cut, hand placed, hand sewn, hand glued, etc. If you have a concern about your costume(s), please contact us directly so we may discuss any concerns and address them to our best ability. No discounts/refunds will be given for slight differences from this handmade aspect. However, if there is a significant concern, please do not hesitate to contact us so we may try to resolve any issue, as we take great pride in our work.
l. Social Media
Unless you specify that you do not want your costume posted to social media in the "Additional Questions and Comments" section of this form, we will post your costume to our social media pages at completion. We will not include your name, studio name, or any identifying information, just the costume and costume description. This is simply to promote our business. We also LOVE to see your dancers in their costumes at home or on stage, so please do not hesitate to tag us in posts of your dancer in costume if you'd like to be featured on our social media pages.
m. Reviews
We LOVE raving reviews about our costumes! However, if you have had any negative experiences, we welcome you to contact us directly via email at RuffledLilac@gmail.com so that we may resolve any issues directly with you. Our goal is to make you and your dancer happy and satisfied with the costume(s). We will try to make every possible effort to correct any issue you have. However, if you submit a negative post or review, we unfortunately will be unable to create a costume for you or your dancer in the future. So please do not hesitate to reach out every step of the way so we can create the best costume and best experience for you.
l. Alterations
Alternations are NOT available on shipped costumes. However, on local pick-up orders, we can offer minor alterations for FIT issues ONLY. Fit-only alterations include things like shortening/lengthening straps, shortening a skirt, tightening a side seam, adding a single strap for stability, etc. (alterations that change the initial agreed-upon design, and not just the fit of the costume, will incur additional fees). Please contact us directly via email at RuffledLilac@gmail.com if you need a fit-only alteration after pick-up.