Effective Date: September 5, 2026 | Version 1.0

Hope's & Go LLC, doing business as Hope's & Go (collectively, "Hope's & Go," "we," "us," or "our"), respects the privacy of customers, prospective customers, website visitors, and others who interact with our business. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website, telephone services, text messaging program, forms, and transportation, delivery, errand, and customer-support services.

By interacting with Hope's & Go or using our services, you acknowledge the privacy practices described in this Policy. Consent to receive text messages is addressed separately in the SMS Messaging Terms and Conditions below and is not a condition of purchase.

• Contact information, such as name, mobile number, email address, and mailing or service address.
• Service-request information, such as pickup location, destination, delivery address, requested date and time, order details, and customer instructions.
• Transaction and payment-related information. Payment card information may be processed by third-party payment processors rather than stored directly by Hope's & Go.
• Communications, such as emails, website form submissions, call details, voicemail messages, and text messages.
• Technical information associated with website use, such as device, browser, IP address, and website activity, when collected by our website or service providers.
• Consent and preference records, including whether a person has opted in to customer-care or marketing text messages.

• Provide, schedule, coordinate, and complete requested rides, deliveries, errands, and related services.
• Respond to questions, requests, complaints, and customer-support needs.
• Send confirmations, status updates, reminders, service communications, and other customer-care messages when authorized.
• Send marketing communications, discount codes, special offers, or promotions only when the recipient has expressly opted in to that messaging program.
• Process payments, maintain business and transaction records, prevent misuse, and support safety and security.
• Comply with applicable legal obligations, lawful requests, and the enforcement or protection of our rights.

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Policy excludes mobile opt-in data.

We may disclose other information as reasonably necessary to vendors and service providers that support our operations, including communications, website hosting, scheduling, payment processing, accounting, and professional services; to comply with law or lawful process; or to protect rights, safety, and security. Any such disclosure does not include mobile opt-in data or SMS consent information.

Hope's & Go uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, satisfy legal obligations, and enforce agreements, subject to applicable law and our record-retention practices.

You may contact Hope's & Go to ask questions about our privacy practices or request access, correction, or deletion of personal information, subject to verification and any legal or operational retention requirements. Text-message opt-out rights are described in Section 9.

Our website and messaging program are not directed to children under 13. Hope's & Go does not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe such information has been provided, contact us using the information in Section 12.

The messaging program may consist of general customer-care messaging to answer questions and provide support to customers, and/or marketing messaging that includes discount codes, special deals, or texts promoting our products or services, depending on which program or programs you opt in to. We will only send content you have explicitly signed up to receive through our opt-in process.

Messages will be sent from (319) 600-6857.

• Responses to messages and questions.
• Ride, delivery, errand, scheduling, and service updates.
• Confirmations, reminders, support information, and communications relevant to your relationship with Hope's & Go.

• Discount codes and special deals.
• Promotions, service announcements, or texts promoting Hope's & Go products or services.

You can cancel the SMS service at any time. Text 'STOP' to the phone number from which you received messages. After you send 'STOP,' we will send an SMS message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from the applicable program. If you want to join again, sign up through the same opt-in process used originally, and messages may resume.

If you are experiencing issues with the messaging program, reply with the keyword 'HELP' for more assistance, or contact us directly at admin@hopes-go.com.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply to messages sent to you from us and to us from you. Message frequency will vary based on communication needs. Questions about your text or data plan should be directed to your wireless provider.

Hope's & Go LLC, doing business as Hope's & Go, would like your consent to send customer-care and/or marketing text-message communications from (319) 600-6857 to the mobile number you provide. Customer-care messages may include responses to messages you send us and information relevant to your relationship with us. Marketing messages may include discount codes, special deals, or texts promoting our products or services.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply 'STOP' to unsubscribe at any time. Reply 'HELP' for assistance or more information.

We do not share your mobile opt-in information with anyone. Our combined Privacy Policy and Messaging Terms and Conditions are available at https://hopes-go.com.

Questions about privacy or the messaging program may be directed to:

Hope's & Go LLC
Doing business as Hope's & Go
Phone: (319) 600-6857
Email: admin@hopes-go.com
Website: https://hopes-go.com

Hope's & Go may update this Policy from time to time. The revised policy will display an updated effective or last-updated date when published. Material changes to an SMS program will be handled in accordance with applicable consent and notice requirements.

DRAFT FOR ATTORNEY REVIEW | Privacy Policy and SMS Messaging Terms | Page 3

DRAFT FOR ATTORNEY REVIEW | Privacy Policy and SMS Messaging Terms | Page 4

Hopes & Go LLC (doing business as Hope’s & Go) would like your consent to send customer care and/or marketing text message communications from (319) 600-6857 to your mobile number listed above. Customer care messages may include responses to messages you send us, as well as information relevant to your relationship with us. Marketing messages may include discount codes, special deals or texts promoting our products/services.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply 'STOP' to unsubscribe at any time. Reply 'HELP' for assistance or more information.

We do not share your mobile opt-in information with anyone. Our combined Privacy Policy and Messaging Terms and Conditions are available at https://form.jotform.com/Hopes_Go/hopes-go-privacy-policy.