Laundry Service Terms & Conditions
By submitting an order or using our laundry pickup, delivery, washing, drying, folding, or related services, you acknowledge and agree to the following terms and conditions.
Customer Responsibility
Customers are responsible for checking all pockets and removing personal belongings before laundry is picked up or dropped off. This includes money, jewelry, keys, electronics, medications, documents, pens, cosmetics, and other personal items. We are not responsible for items left in pockets or for damage caused by objects left in clothing, bags, bedding, or other laundry.
Care Labels & Special-Care Items
Items will be cleaned according to our standard laundry procedures using the detergent preference selected by the customer. We do not accept any items that require hand-washing, air-dry, dry-clean-only, or delicate cycle. Vintage, handmade, embellished, or otherwise nonstandard items are also not accepted. We reserve the right to decline items that we believe cannot be safely processed using our available laundry methods.
Normal Wear, Shrinkage & Color Changes
Laundry naturally experiences wear through washing, drying, and handling. We are not responsible for reasonable changes resulting from normal laundering, including shrinkage, fading, color loss, color bleeding, pilling, stretching, wrinkling, weakening of fabric, or deterioration caused by the age or condition of an item. Some fabrics, dyes, adhesives, prints, elastic, padding, and decorative materials may react unpredictably to washing or drying even when standard care procedures are followed.
Pre-Existing Damage
We are not responsible for damage resulting from pre-existing conditions, including weakened or worn fabric, loose seams, small holes, damaged zippers, missing or loose buttons, deteriorated elastic, cracked graphics, loose decorations, weakened stitching, or previous stains or discoloration. Normal laundering may reveal or worsen damage that was not visible before cleaning.
Buttons, Zippers & Decorative Items
We take reasonable care when processing garments. However, we cannot guarantee against damage to or loss of buttons, zippers, snaps, hooks, drawstrings, sequins, beads, rhinestones, appliqués, patches, screen printing, vinyl designs, embroidery, or other attached decorations.
Stain Treatment
We will make reasonable efforts to treat stains when stain treatment is requested or included in the service. However, complete stain removal cannot be guaranteed. Some stains may be permanent, and repeated or aggressive treatment may damage fabric or alter its color. We reserve the right to stop stain treatment when further treatment could reasonably damage the item.
Allergies & Sensitivities
Customers are responsible for informing us of known allergies, fragrance sensitivities, skin sensitivities, or other special laundry requirements before service begins. While reasonable efforts will be made to follow customer preferences, we cannot guarantee an allergen-free, fragrance-free, or completely residue-free environment.
Bodily Fluids, Biohazards & Unsafe Items
For the health and safety of our staff and customers, we do not accept laundry contaminated with blood, urine, feces, vomit, bodily fluids, hazardous chemicals, needles, medical waste, or other potentially infectious or dangerous materials. We may also refuse items containing excessive pet waste, insects, fleas, bedbugs, mold, hazardous substances, or other conditions that could create a health or safety risk. If prohibited or unsafe materials are discovered after pickup, processing may be stopped and the items may be returned unwashed. Additional pickup, delivery, handling, or cleaning charges may apply when appropriate.
Lost or Damaged Items
We take reasonable care in handling customer laundry. However, occasional loss or damage may occur. Any claim involving a missing or damaged item must be reported within 48 hours of delivery or return of the laundry. Our responsibility for a confirmed lost or damaged item will be based on the item's reasonable current value, taking into consideration its age, condition, and normal depreciation, rather than its original purchase price or sentimental value. Our total liability for any individual item will not exceed $50. We are not responsible for sentimental, collectible, or irreplaceable value. Customers should check all laundry and remove any jewelry, cash, designer or luxury items, heirlooms, collectibles, or other unusually valuable or irreplaceable property.
Pickup & Delivery
Customers are responsible for providing accurate pickup and delivery information and ensuring that laundry is accessible at the agreed location and time. For contactless service, the customer authorizes laundry to be picked up from or left at the designated location. Once an order has been delivered to the location designated by the customer, we are not responsible for theft, weather exposure, animals, property management actions, or other events occurring after delivery. Additional fees may apply for unsuccessful pickup or delivery attempts caused by incorrect information, inaccessible locations, or customer unavailability.
Turnaround Times
Pickup, processing, and delivery times are estimates unless a specific guaranteed service has been purchased. Delays may occur because of laundry volume, equipment issues, weather, road conditions, holidays, unusually large orders, or other circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.
Minimum Orders & Additional Charges
Minimum order amounts, pickup or delivery charges, oversized-item charges, and other applicable fees will be disclosed before or at the time an order is accepted whenever reasonably possible. Additional charges may apply when the actual amount, size, condition, or service requirements of the laundry differ substantially from the information provided when the order was placed.
Payment
Payment is due upon completion of services and before or at delivery unless another arrangement has been agreed to in advance. Payments are made through Venmo or cash only and are due on or before delivery. Orders may be withheld from delivery until payment is received.
Unclaimed Laundry
Laundry that cannot be delivered or is not claimed within 14 days after we notify the customer that the order is complete may be subject to reasonable storage fees. Laundry remaining unclaimed after 30 days may be considered abandoned and may be donated or disposed of as permitted by applicable law.
Right to Refuse or Discontinue Service
We reserve the right to refuse or discontinue service when an order contains unsafe, hazardous, excessively contaminated, infested, prohibited, or unsuitable items or when providing the requested service could reasonably endanger people, property, or equipment.
Service Satisfaction
If you believe there is a problem with your completed order, please contact us within 48 hours of delivery. We want the opportunity to review the concern and, when appropriate, correct a service issue.
Acknowledgment
By submitting an order, signing below, and allowing us to take possession of your laundry for service, you acknowledge that you have read, understand, and agree to these Laundry Service Terms & Conditions.