Session Timing: Sessions begin and end at the agreed scheduled times. Late arrival, joining late, or stepping away during a session will not extend the scheduled end time. Additional time cannot be guaranteed due to other appointments or commitments.
Cancellations and Rescheduling: At least 12 hours’ notice is required to cancel or reschedule. Sessions cancelled or changed with less than 12 hours’ notice will be charged in full or deducted from a package, except where otherwise agreed in writing.
Payments and Refunds: Full payment is required in advance unless otherwise agreed in writing. A booking is confirmed once payment has been received. Before a package has commenced, cancellation and refund requests may be accepted provided no session falls within the 12-hour cancellation period and subject to any non-recoverable costs already incurred. Once a package has commenced, it is non-refundable and non-transferable, except where required by law or expressly agreed.
Pricing: Standard pricing excludes venue hire, exceptional travel requirements, equipment rental, and special event production costs. Larger groups, corporate sessions, events, and bookings with specific requirements may be quoted individually.
Package Validity: Sessions must be used within the validity period stated at purchase. Unused sessions do not automatically roll over or receive an extension.
Online Sessions: Clients are responsible for participating from a safe, suitable space with appropriate equipment and a reliable device and internet connection. The instructor may pause or end a session if the environment or participation appears unsafe. Clients should keep a phone accessible and provide their current location if emergency assistance becomes necessary.
Instructor Cancellation: If My Mat My Playground L.L.C.-FZ must cancel, the session will be rescheduled, credited, or refunded as appropriate.