Session Timing: Sessions begin and end at the agreed scheduled times. Late arrival, joining late, or stepping away during a session will not extend the scheduled end time. Additional time cannot be guaranteed due to other appointments or commitments.
Cancellations and Rescheduling: At least 24 hours’ notice is required to cancel or reschedule. Sessions cancelled or changed with less than 24 hours’ notice may be charged in full or deducted from a package, except where otherwise agreed.
Payments and Refunds: Payment is required by the stated due date. Payments, bookings, and packages are non-transferable and non-refundable once used or commenced, except where required by law or expressly agreed.
Pricing: Standard pricing excludes venue hire, exceptional travel requirements, equipment rental, and special event production costs. Bookings for 10 or more participants may be quoted individually based on the specific requirements of the booking.
Package Validity: Sessions must be used within the validity period stated at purchase. Unused sessions do not automatically roll over or receive an extension.
Online Sessions: Clients are responsible for participating from a safe, suitable space with appropriate equipment and a reliable device and internet connection. The instructor may pause or end a session if the environment or participation appears unsafe. Clients should keep a phone accessible and provide their current location if emergency assistance becomes necessary.
Instructor Cancellation: If My Mat My Playground L.L.C.-FZ must cancel, the session will be rescheduled, credited, or refunded as appropriate.