Maltings Close Remediation Works — Leaseholder & Resident Feedback
Share your views on the draft access and works agreement, plus any concerns and practical needs, so MCRA can raise them with TTMC, Bellway and L&Q.
About you and your home
Full name
*
First Name
Last Name
Email address
*
example@example.com
Mobile number
Please enter a valid phone number.
Format: (000) 000-0000.
Flat number
*
Block
Please Select
Block A
Block B
Block C
Block D
Not sure
Tenure
*
Leaseholder living in the flat
Leaseholder — flat is let to tenants
Shared owner (L&Q)
L&Q tenant
Private tenant
Other
Number of people in household
Please Select
1
2
3
4
5 or more
Are there children under 5 or anyone over 75 in the household?
Yes
No
Prefer not to say
The draft agreement
Were you aware that TTMC was preparing to sign an agreement with Bellway to give access to the estate and individual flats?
*
Yes, and I had seen the draft
Yes, but I had not seen it
No
Have you read MCRA's plain-English briefing on the agreement?
*
Yes
Partly
No
Which of these points are most important to you? Please rank them in order of priority.
Is there anything in the draft agreement or in MCRA's proposed changes that you disagree with or would change?
Access to your flat
Preferred notice period before access is needed
*
48 hours is fine
1 week
2 weeks
4 weeks or more
Which days and times are usually workable for access?
*
Weekday mornings
Weekday afternoons
Weekday evenings
Saturdays
I work shifts / varies
I am usually at home
Would someone need to be present when contractors are in your flat?
*
Yes
No
Not sure
Do you have any concerns about contractors taking photographs inside your home?
*
Yes
No
Only if I am asked first
Language or accessibility needs (optional)
Heat, ventilation and your balcony
Balconies and terraces will be locked shut until the works are complete, and scaffolding with netting will cover the outside of the building.
How did you keep the flat cool during the heatwaves of 2025 and 2026?
Opening windows
Opening balcony doors
Using the balcony
Fans
Portable air conditioning
Staying elsewhere
Nothing worked
If your balcony door and windows were sealed or restricted for months, how serious would that be for you?
*
Manageable
1
2
3
4
We could not stay in the flat
5
1 is Manageable, 5 is We could not stay in the flat
Does anyone in your household rely on ventilation, cooling, or fresh air for a health-related reason?
Yes
No
Prefer not to say
Is the balcony the only outdoor space for your home?
Yes
No
What would make the works more bearable in hot weather?
Balcony doors kept openable with a safety restrictor
Windows kept openable
Netting rather than solid sheeting on scaffolding
Works to my block scheduled outside July–August
A cool room or respite space on the estate
Portable air conditioning provided
Temporary accommodation during the hottest weeks
Other
Anything else you would like to tell us about heat and ventilation?
Support needs and rehousing
Optional: this section helps TTMC, Bellway and L&Q plan the works properly. You do not need to give details of any medical condition. Information will only be shared with others if you consent.
Would anyone in your household find the works particularly difficult because of age, disability, mobility, health, caring responsibilities or similar?
Yes
No
Prefer not to say
If yes, what would help?
Longer notice
A named contact who knows my situation
Someone present during visits
Works in my flat done in one visit rather than several
Access to a lift kept available at all times
Keeping my balcony or a ground-floor exit usable
A personal fire evacuation plan
Temporary accommodation
Other
Would anyone in your household have difficulty leaving the building quickly in a fire without help?
Yes
No
Prefer not to say
If you are temporarily rehoused, what would your household need?
Ground-floor or step-free accommodation
Same number of bedrooms
To stay within the local area (schools, work, care)
Pet-friendly accommodation
Storage for belongings
Help with removals
Nothing specific
Has anyone from TTMC, Urang, Bellway, Regen or L&Q asked about your needs or circumstances in relation to the works?
Yes
No
Any other support or rehousing information
Communication and costs
How clear and helpful has the information from TTMC/Urang been?
*
1
2
3
4
5
How clear and helpful has the information from Bellway/Regen been?
*
1
2
3
4
5
Have you received any information from L&Q?
*
Yes
No
Not applicable — I am not an L&Q resident
In the last two years, have you been charged or told you will be charged for anything connected to fire safety?
*
Yes
No
Not sure
If yes, please say what
How would you like to receive updates from MCRA?
*
Email
WhatsApp group
Printed note through the door
Residents' meetings
Website
Consent and anything else
Any other comments or concerns about the works
Consent and sharing preferences
*
MCRA may use my answers, without my name or flat number, in its representations to TTMC, Bellway and L&Q
MCRA may share my name, flat number and support needs with TTMC, Bellway and L&Q so they can plan for my household
MCRA may contact me about my answers
Would you be willing to join a small residents' liaison group meeting with TTMC, Bellway, Regen and L&Q?
*
Yes
Maybe
No
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