Are you entitled to a free or paid replacement?
Answer a few quick questions and we'll let you know straight away whether your Syai Ultra qualifies for a free replacement. If we need to take a closer look, we'll follow up personally within 2 business days.
Your Name
*
First Name
Last Name
Your Email Address
*
example@example.com
Back
Next
Where did you purchase your Syai Ultra from?
*
Glucose Evolution
The Natural Dispensary
Order or reference number
*
If you have it handy, attach your Natural Dispensary receipt or order confirmation (not required, but can help speed things along)
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Serial number (SN) of the affected sensor — found on the packaging or in the Syai app
*
Photo of the Syai app screen showing the issue or error message
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Photo of physical damage to the device/packaging, if applicable
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
Next
Has a replacement already been provided for this order?
*
No, this is my first request for this order
Yes, I've already received one replacement
Not sure
Back
Next
When did the problem happen?
*
The sensor arrived damaged, before I applied it
It failed during the very first activation/pairing
It happened while I was wearing it, within the first 14 days
It happened after the 14-day wear period had already ended
Back
Next
Which best describes the issue?
*
Sensor/packaging arrived visibly damaged or broken
Would not pair or connect during initial setup, despite following the steps
Lost connection or stopped transmitting partway through wear
Detached or fell off before the 14 days were up
Still attached and connected, but readings look unusual or unexpected
Something else
Did you remove the sensor yourself, or did it come away on its own?
I removed it myself/intentionally
It came off on its own
Not sure
Did you apply it to clean, dry skin, with no lotion or oil beforehand, pressing firmly as instructed?
Yes, I followed the application instructions
No
Not sure
Did you follow the app's pairing steps (Bluetooth enabled, phone kept nearby, app up to date)?
Yes
No
Not sure
Is your phone model on our compatibility list?
Yes
No
Not sure
Is the sensor still physically attached and still connected in the app — this is purely about the numbers looking different than expected?
Yes, it's just the readings
No, there's also a fault/error shown in the app
Back
Next
Was the sensor exposed to any of the following?
*
Submerged in water for long periods
Extreme heat or cold
A direct knock or impact
Tight straps or clothing pressing directly on it
None of these
Back
Next
outcome
email_subject
email_body_main
Not entitled reason (internal)
Submit
Should be Empty: