EVALUATION FEE, RESERVATION & PROMOTIONAL CREDIT
The full evaluation fee is due when the appointment is booked. An evaluation date and time are not reserved or guaranteed until the required payment has been received.
When an eligible promotion is active, the promotional credit amount stated in that offer may be applied only after the dog successfully completes the evaluation and the client purchases a qualifying boarding reservation, Day School package, or approved training package. The purchase must meet the eligibility requirements, deadline, minimum purchase, and other terms stated in the applicable promotion.
The promotional credit is not a cash refund, has no cash value, is nontransferable, and cannot be combined with another offer unless Paws-N-Pines expressly approves it. “First Day of Day School on Us” is a separate limited-time promotion and does not make the evaluation free unless the offer expressly states otherwise.
The evaluation fee is nonrefundable and any related promotional credit is forfeited if the client fails to appear; cancels or reschedules without the required 48 business hours’ notice; arrives so late that Paws-N-Pines cannot reasonably complete the evaluation; fails to complete the evaluation; or fails to pick up the dog within the 10-minute grace period following the confirmed pickup time. Cancellation or late-arrival notice and notification that the client is running late for pickup do not automatically preserve the fee or promotional credit. Extraordinary circumstances may be considered at the sole discretion of Paws-N-Pines.
EVALUATION ARRIVAL AND PICKUP
Your dog’s evaluation date, arrival time, and pickup time are reserved specifically for your family. Arrival will occur at the time arranged with Paws-N-Pines. Evaluation pickup must occur between 4:00 PM and 6:00 PM at the specific pickup time confirmed by Paws-N-Pines.
LATE ARRIVAL OR PICKUP
Evaluation pickup appointments are scheduled between 4:00 PM and 6:00 PM. The client must arrive at the specific pickup time confirmed by Paws-N-Pines; the general pickup window does not permit arrival at any time without prior approval.
Clients must call or text 501-200-9696 as soon as they know they may be late. Notice does not automatically waive applicable fees. After a 10-minute grace period, a $15 late-pickup fee may apply. If pickup has not occurred within 30 minutes of the confirmed pickup time, an extended-care charge equal to the applicable nightly boarding rate will apply, whether the dog remains overnight or is picked up later that day.
If pickup does not occur within the 10-minute grace period following the confirmed pickup time, any promotional evaluation credit is forfeited in addition to the applicable late-pickup or extended-care charge. Notice that the client is running late does not automatically preserve the promotional credit. Extraordinary circumstances may be considered at the sole discretion of Paws-N-Pines.
If the dog has not been picked up by 6:30 PM, Paws-N-Pines may require the dog to remain overnight when continued waiting or an after-hours pickup would interfere with animal safety, facility operations, staffing, or previously scheduled obligations. All applicable overnight-care requirements and additional care charges will then apply. Weather emergencies, accidents, or extraordinary circumstances may be considered individually at the sole discretion of Paws-N-Pines.
CANCELLATIONS, RESCHEDULING AND NO-SHOWS
Evaluation appointments must be canceled or rescheduled at least 48 business hours in advance. For this policy, business hours are Monday through Friday, excluding federal holidays; Saturdays, Sundays, and recognized holidays do not count toward the 48-business-hour notice period. Evaluations canceled or rescheduled with less than 48 business hours’ notice, and appointments for which the client does not appear, are nonrefundable. The evaluation fee may be transferred to a rescheduled appointment only when Paws-N-Pines expressly approves the transfer.
