Booking & Payment
Submitting this inquiry does not confirm your order or reserve your date. Once your order has been reviewed and approved, full payment is required to secure your booking.
Cancellations
All payments are non-refundable once your booking has been confirmed. If you need to cancel your order, please contact The Vanilla Nook as soon as possible.
Design Changes
Design changes may be requested up to 7 days before your scheduled pickup or delivery date and are subject to approval. Changes requested within 7 days may not be accommodated. Additional charges may apply depending on the requested changes.
Treat & Quantity Changes
Requests to increase quantities are subject to availability and additional charges. Reductions in quantity after payment do not result in a refund or credit. Treat selections and quantity distributions may be changed up to 7 days before pickup or delivery, subject to availability.
Custom Designs & Inspiration Photos
Inspiration photos are used as a guide to understand your desired style, colours and theme. Exact replicas are not guaranteed. Each order is custom-made and may vary slightly from reference images.
Pickup & Delivery
Customers are responsible for providing accurate pickup/delivery information and being available at the agreed-upon time. Delivery availability and applicable fees will be confirmed before booking.