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Client Operations Manager
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1
Full Name
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First Name
Last Name
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2
Where are you located?
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City, State, Timzone
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3
Email
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example@example.com
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4
Phone Number
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5
How many years of experience do you have in wealth management or financial services?
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6
Have you previously worked in wealth management, financial planning, an RIA, brokerage, insurance, or another financial-services environment?
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7
Briefly describe your current or most recent role and the primary responsibilities you owned.
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8
Which areas do you have hands-on experience with?
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Client service
Prospect follow-up
Client onboarding
Meeting preparation
Account transfers and distributions
CRM and pipeline management
Prospect or lead follow-up
Advisor support
Building workflows and processes
Asset transfers
Managing or coordinating other team members
Office administration
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9
What has caused you to leave your previous two positions?
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10
What is the longest you've stayed with one employer, and what made you stay?
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11
What CRM, financial planning, or wealth management platforms have you worked with?
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12
Have you worked directly with a financial advisor, business owner, or senior executive in a client-facing environment?
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13
Which of the following systems have you previously used?
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Google Workspace
Microsoft Office
Orion
Redtail CRM
Financial planning software
Project/task management software
GoHighLevel
Another CRM
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14
How comfortable are you communicating directly with clients regarding follow-ups, documents, scheduling, and service requests?
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Very comfortable — this has been a regular part of my role
Comfortable — I have some experience with this
Limited experience, but comfortable learning
I prefer primarily internal/administrative work
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15
Have you been responsible for managing multiple client or prospect follow-ups at the same time?
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If yes, approximately how many clients or prospects were you managing at once?
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16
Loom Video — 3–5 Minutes
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Please record a short Loom video answering the following:
Tell us briefly about yourself and your professional background
, focusing on the experience most relevant to this role.
Tell us about a time you took ownership or “managed up”
to keep an advisor, executive, or business owner organized and ensure something got done.
Why are you interested in this opportunity, and what are you looking to grow into next?
Please paste your Loom link below and make sure anyone with the link can view it.
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17
Tell us about a process or system you built or improved in a previous role. What was the problem, what did you change, and what was the result?
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18
Which statement best describes how you prefer to work?
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I prefer receiving detailed instructions before beginning most tasks.
I work best with clear systems and expectations, but I'm comfortable determining the next steps independently.
I prefer significant autonomy and typically create my own processes and approach.
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19
What does exceptional client service mean to you?
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20
Tell us about something you took ownership of in a previous role that went beyond what was originally expected of you.
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21
Imagine you notice that an important prospect has not received a promised follow-up. The advisor is busy, and no one has specifically assigned the task to you. What would you do?
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22
How comfortable are you holding an advisor, founder, or senior executive accountable for decisions or actions they need to complete?
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1 — Not comfortable
2
3
4
5 — Very comfortable
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23
Give an example of a time you had to “manage up” to keep an advisor, executive, or business owner organized and on track.
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24
What are you looking for in your next role that would make you want to stay with a company for the next 3–5 years?
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25
What type of executive or manager brings out your best work?
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26
Imagine you've been working with us for six months and you feel like accepting this position was a great career decision. What would need to be true for you to feel that way?
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27
What are your salary expectations for your next position?
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28
If selected, how soon would you be available to start?
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29
Do you currently hold any financial-services licenses?
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Life & Health Insurance
Series 65
Series 66
Other FINRA/NASAA license
Other insurance license
No current licenses
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30
Are you willing to obtain relevant licensing if required for the position?
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Fully covered by the firm!
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31
Are you currently located in, or open to working in, the Scottsdale/Phoenix area in a hybrid capacity?
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Fully covered by the firm!
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32
Which working arrangement would you be available for?
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Scottsdale/Phoenix hybrid Scottsdale/Phoenix in-office Remote within Arizona Remote within a Western U.S. time zone Other
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33
Is there anything else you'd like us to know about you?
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34
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35
Admin Fee
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36
All Services Subtotal
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