Handmade
Due to the handmade and unique nature of the products, slight variations in stitches, colour, sizing and details may arise. Additionally, due to the nature of crochet, items may change in shape and/or colour over time.
Made-for-order Items
Made-for-order items will take additional time to be completed compared to already-made items. As the items have to be tailored to a customer’s design and specification, extra time should be taken into consideration for these items.
Product Availability
Due to the handcrafted nature of products, availability may be limited or discontinued at any time.
Pricing
Items are priced according to the material cost and labour cost of making them and as such, prices may be adjusted at any time. All prices are listed in ZAR.
Payment
Customers are expected to pay the full amount owed before products are shipped to them. Any payments made via EFT require a proof of payment that should be emailed to woolandwhimsyaq@gmail.com
Payment Security
Any information on customers collected at checkout are processed securely through trusted payment methods. Wool & Whimsy's order form directs customers to secure online payments through PayFast, a trusted third-party provider.
Shipping & Delivery
Processing time
Already-made orders will be sent out for shipping within 4-6 business days. Made-for-order custom orders will require additional time, depending on the amount of items, and should be expected to be sent out for shipping within 14 business days.
Courier Services
Pudo lockers (by Courier Guy) will be used for shipping all orders. Further details regarding how customers can collect their items will be communicated individually via email. Additionally, orders can only be shipped to South African residents.
Risk & Liability
Any delays, damage, loss or theft that occurs during transit of orders will not be held responsible by Wool & Whimsy. Any issues that arise should be communicated with Wool & Whimsy and thereafter will be passed onto the courier.
Delivery Timeframes
Delivery timeframes are purely estimates and cannot be guaranteed.
Returns & Refunds
No returns
No returns or refunds will be offered under any circumstances due to the handmade nature of items and hygiene considerations.
Defective items
If an item is believed to be defective, it is the customer’s responsibility to contact woolandwhimsyaq@gmail.com within 4 days of delivery. Thereafter, defective items will be reviewed and if proven to be defective, can be returned.
Privacy & Data Protection
Personal data will never be sold/distributed to any third parties other than to a payment gateway or Courier Guy for the purpose of processing payment or delivery.
Intellectual Property
Logo
Created on Canva by Wool & Whimsy, using two elements: Black Doodle Star by Lada Berezkina and Cottagecore Garden Outline by Studio MOARA.
Promotional graphics
All graphics are made by Wool & Whimsy on Canva without use of any generative AI.
Product pictures
All crochet items pictured are made by Wool & Whimsy, and where necessary, pattern credits for items are listed in product descriptions on the order form. Product photos are the sole property of Wool & Whimsy and may not be copied, reproduced, distributed without credit or be used to train AI.
Acknowledgement
By ordering and making a payment, the customer acknowledges these terms and conditions.