Ensure you have a 15-20min uninterruptible space and rate each statement on a 1-10 scale (1=Strongly Disagree, 10= Strongly Agree). IMPORTANT: Do this exercise alone and without consultation of any other owners/managers. Your individual results are critical and will not be shared with anyone else in the business.

Measures how effectively the store turns anonymous shoppers into identifiable customers, encourages repeat visits and maintains direct communication.

Measures how clearly you understand what the store earns, spends, owes and ultimately produces for you.

Measures whether you are growing the right departments, pricing accurately and protecting gross profit.

Measures how effectively your stock, purchasing and supplier relationships convert invested cash into profit.

Measures whether your team is productive, accountable and scheduled around the store’s actual needs.

Measures whether the store can operate consistently, implement priorities and perform without depending entirely on you.