Between:

Dental Direct UK LTD trading as Osstem Implant UK
Westminster House
9 Spitfire Close
Huntingdon
Cambridgeshire, PE29 6XY
(hereinafter called "Supplier")

And:

Collections will be arranged a day after the surgery date. We use DPD for this service and they will collect anytime from 9:00am – 5:00pm. Please ensure the parcel is ready to be collected. Failure will result in a charge for the failed collection and any subsequent missed collections. If the Loan Equipment is required for a longer period, please contact courses@osstemuk.com.

If you are unsure who your Territory Manager is, you can find out here.

1. Loan Duration & Timeline

• Equipment is loaned strictly for evaluation and demonstration purposes.
• The maximum amount of time loan equipment can be sent out prior to the surgery date must not exceed 48-hours.
• Standard collection is arranged for the business day immediately following the surgery date.
• Extensions beyond this timeframe are permitted only under exceptional circumstances and must receive prior written authorisation via courses@osstemuk.com or through the territory manager.

2. Collection Procedure

• Collections are arranged via DPD for the business day following surgery, taking place between 9:00 am - 5:00 pm.
• The Purchaser must ensure the parcel is securely packaged and ready for pickup within this window. DPD will provide and apply the shipping label upon collection.

3. Equipment Loss, Damage, & Replacement Liability

• Equipment must be returned intact, fully operational, undamaged, and packed in its original/reinforced protective packaging.
• The Purchaser assumes full financial responsibility for any equipment that is lost, stolen, damaged, or unreturned.
• If equipment requires repair or complete replacement, the Purchaser will be invoiced for the full repair costs or full replacement (invoice) value, payable within 30 days of notification.