Late Arrivals
Please arrive on time for your appointment.
If you arrive late, I will always try to accommodate you where possible; however, appointments cannot run into another client’s reserved time.
Clients arriving more than 15 minutes late may be unable to receive their treatment.
Where an appointment cannot proceed due to late arrival, it may be treated as a late cancellation and the booking fee may be forfeited.
Patch Tests
Certain treatments require a patch test at least 48 hours before treatment, in accordance with the relevant product, manufacturer and insurance requirements.
It is the client’s responsibility to attend any required patch test and to inform CM Beauty & Skin immediately if any reaction occurs.
If you arrive for an appointment without having completed a required patch test, or if your patch-test requirements are otherwise not satisfied, the treatment cannot proceed.
Your appointment may need to be rearranged and the applicable cancellation/booking terms may apply.
A negative patch test cannot guarantee that an allergic reaction will not occur during or following treatment.
Treatment Courses & Packages
Where a treatment course or package is purchased, appointments should be booked and used within any timeframe specified at the point of purchase.
Courses and packages are intended for the client who purchased them and cannot be transferred to another person unless specifically agreed by CM Beauty & Skin.
Treatment plans may be adapted if your skin, health or treatment suitability changes.
Where a course has been discounted or includes complimentary products, treatments or benefits, any refund that is legally due may take account of treatments/products already received and the terms under which the course was purchased.
Programmes & Memberships
Clients joining a CM Beauty & Skin programme or membership are also subject to the terms of their individual signed agreement.
Current initial commitments include:
Clear Skin Programme: £89 per month – initial 6-month commitment.
Skin Restore Programme: £55 per month – initial 3-month commitment.
Skin Essentials Membership: £49 per month – initial 3-month commitment.
Included monthly treatments do not roll over if they are not used within the relevant monthly period.
Following the initial minimum term, applicable programmes/memberships continue on a month-to-month basis in accordance with their individual agreement.
Failed Membership/Programme Payments
It is your responsibility to ensure that sufficient funds are available for agreed recurring payments.
If a payment fails, I may contact you to arrange payment and future programme/membership appointments may be paused until the outstanding balance has been resolved.
A failed or cancelled payment instruction does not itself cancel an existing minimum-term agreement.
Refunds
Treatments that have already been provided are not refundable simply because you change your mind.
Retail products, courses, packages, memberships and other purchases will be dealt with in accordance with your statutory consumer rights and any specific terms provided at the time of purchase.
Nothing within this policy is intended to restrict your statutory rights.
Gift Vouchers
Gift vouchers are subject to the validity period and any conditions stated when purchased.
Gift vouchers cannot normally be exchanged for cash.
If an appointment booked using a gift voucher is cancelled late or missed, the relevant cancellation/no-show terms may still apply.
Nothing in these terms affects your statutory rights.
Treatment Suitability & Right to Postpone Treatment
Client safety and skin health will always take priority.
CM Beauty & Skin reserves the right to adapt, postpone or decline a treatment where I believe it would be unsafe, inappropriate or not in your best interests to proceed.
This may include circumstances such as contraindications, illness, infection, active cold sores, significant skin irritation/inflammation, sunburn, compromised skin, an adverse patch-test response or relevant changes to medication or health.
Please always provide accurate information during your consultation and tell me about any relevant changes before your appointment.
Exceptional Circumstances
I understand that genuine emergencies and exceptional circumstances can occur.
If something unexpected prevents you from attending, please contact me as soon as possible. Any discretion regarding booking fees, missed appointments or programme appointments will be considered individually and is not guaranteed.
Likewise, if CM Beauty & Skin has to cancel or rearrange your appointment, your booking fee/payment will not be lost and an alternative appointment will be arranged or an appropriate refund provided where applicable.
Contact
If you need to cancel or rearrange an appointment or have a question about your booking, please contact CM Beauty & Skin as soon as possible.
Email: c.m_beauty@hotmail.com
You can also contact me through the usual CM Beauty & Skin client communication channels.
Agreement to these terms
By booking an appointment, purchasing a course/package, or joining a programme or membership with CM Beauty & Skin, you acknowledge that the applicable booking and payment terms have been made available to you.
Your statutory consumer rights are not affected.