Return/Exchange Request Form
Enter your order number, choose exchange/refund type, share the reason, and upload a photo of the return item.
Today's Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Email
example@example.com
Order Number
*
Preferred Resolution
*
Refund to original payment method (return label and initial shipping fees are non-refundable) *fee for return label is (19.95)
Store credit (full amount, no fees)
Reason for Return
*
Colour did not match
Needed a different length/weight
Ordered Wrong Product
Needed a different hair type
Purchased multiple shades to colour match
Product not as expected
Ordered Wrong Shade
Order arrived late
Other (please specify below)
Did you get colour matched by us?
*
Yes
No
Additional details (if needed)
*
Upload a photo of the return hair
*
Upload a File
Drag and drop files here
Choose a file
Please provide clear photos showing that all seals on the product are fully intact and have not been opened or tampered with. If we are unable to clearly verify the seals in the photos provided, your return request may be denied.
Cancel
of
Submit Return Request
Should be Empty: