Business Hours & Communication
• Business hours are Monday-Friday, 10:00 AM-6:00 PM. Graphics By Monet' is closed on Saturdays,Sundays, and major holidays.
• Messages or requests received outside business hours may be addressed on the next business day.
• Clients are expected to respond promptly to messages, requests for content, proofs, and approvalrequests
Inquiry & Booking Requirements
• Potential clients may be required to complete the Graphics By Monet' inquiry form before projectdetails are discussed or services are booked.
• The inquiry form is used to collect project goals, requirements, and other information needed todetermine project fit and scope.
• After the inquiry form is submitted, Graphics By Monet' will generally respond within 24 hoursduring business days.
Payment & Start of Services
• Full payment is required before any service or project begins.
• No design, website, booking-site, or other service work will be started before full payment hasbeen received and confirmed.
• All sales are final once work has begun. Rush fees are non-refundable.
Turnaround Times
• Graphic design projects generally require 3-7 business days, unless a different timeframe is stated for the booked service.
• Standard website turnaround is 7-21 business days depending on project scope, complexity, and client responsiveness.
• Website turnaround begins only after all required content, logos, photos, copy, accessinformation, and other requested materials have been received.
• Business days are Monday-Friday, excluding holidays. Delays in client content, feedback, or approvals will extend delivery timelines.
Rush Services
• $50 rush fee - 24-48-hour turnaround for eligible individual design services.
• $200 website rush fee - 48-72-hour turnaround, when approved and available.
• $75 flyer-package rush fee - up to 10 flyers with a 48-hour turnaround.
• $100 flyer-package rush fee - up to 20 flyers with a 72-hour turnaround.
• Rush services must be approved before booking, are subject to availability, and rush fees are non-refundable.
Logo Requirement
• All design services require an existing, approved logo at the time of booking.
• If the client does not have a logo, a logo design service must be booked separately before or together with the requested service.
• Design work, including flyers, websites, branding materials, and digital graphics, will not begin without an approved logo on file.
• Logo creation is not included with another service unless it is expressly listed as part of the purchased package.
Client Responsiveness & Abandoned Projects
• If no response is received within five (5) calendar days after the last communication, the project may be considered abandoned.
• After five (5) calendar days of no communication, the order will be closed and payments madetoward the abandoned project will be forfeited.
• No refunds, credits, or transfers will be issued for abandoned projects.
• To restart a closed project, the client must make a new booking and payment. Current pricing and availability will apply.
Graphic Design Revisions
• Graphic design projects include a maximum of two (2) complimentary revision rounds.
• A revision may include text changes, color adjustments, font changes, image swaps, or minorlayout adjustments.
• Complete redesigns, changes to the original concept or layout direction, new branding direction after initial approval, new content not supplied during intake, or a change in thepurpose/audience of the design are considered new design requests rather than revisions.
• After the second complimentary revision, additional revisions are $25 each and must be paid before the additional changes are made.
• Excessive or delayed revisions may extend the original turnaround time.
Client Responsibility for Design Direction
• Clients are responsible for providing clear and accurate project instructions, including exactwording/copy, preferred colors and fonts, desired layout style, target audience, branding guidelines, and all required content.
• Inspiration or reference images are strongly encouraged when the client has a specific visual direction.
• Failure to provide clear direction or complete content may result in delays, additional revision fees, or a new design fee when the requested change falls outside the original scope.
Draft Approval, Final Deliverables & Order Closure
• Approval of a draft confirms the client's acceptance of the design direction and the approved content at that stage.
• Once final approval is provided, final deliverables will be supplied in the formats agreed upon forthe booked service.
• After the project is completed and final approval has been given, the order will be closed.
• Changes or new requests submitted after order closure may require a new booking, new agreement, and additional fees.
Scope, Accuracy & Client-Supplied Content
• The client is responsible for reviewing all names, dates, prices, contact information, spelling,grammar, and other factual content before final approval.
• Graphics By Monet' is not responsible for errors that the client approved in a final proof or for inaccurate information supplied by the client.
• Requests that materially expand the original project scope may require additional fees and anupdated timeline.
CLIENT ACKNOWLEDGMENT
By signing below, I acknowledge that I have read and reviewed the Graphics By Monet' Client Agreement & Policy Acknowledgment in its entirety. I understand the policies, turnaround times,payment requirements, revision limits, client responsibilities, communication expectations, andorder-closure terms stated above. I agree to comply with these policies and understand that my signature confirms my acceptance of these terms for the service/project identified in this agreement.