Residential Service Agreement

BILLING & CANCELLATION

• Monthly Subscriptions: Residential subscriptions are billed automatically each month to reserve your spot on our route. Recurring monthly fees are non-refundable and are not adjusted for travel or property access issues.
• To Cancel: You can request cancellation by emailing info@tellurideecoscoops.com with "Cancel Service" in the subject line at least 5 business days before your next billing date. Service continues through the end of your paid month.
• Holidays: We do not operate on major holidays or pre-announced route breaks.

SERVICE POLICIES, INCLEMENT WEATHER & ROAD HAZARDS

• Year-Round Service: Telluride EcoScoops operates year-round along our designated routes.
• Yard Maintenance & Visibility: Our service is strictly limited to the removal of visible dog waste. Waste buried under deep snow, un-raked leaves, tall grass, or unmaintained property debris cannot be scooped and will be cleared on subsequent visits once the ground clears or lawn care is performed. Because our team still incurs operational labor, time, and travel expenses to perform your scheduled route check, standard billing remains unchanged regardless of yard visibility.
• Snow Days & Road Hazards: If school closures occur within local districts, or if road hazards—including rockslides, mudslides, etc.—and/or severe weather make travel unsafe, service may be paused and resumes on your next scheduled route day. Standard billing remains unchanged.

SAFETY & ACCESS

• Gate & Property Access: Gates must remain unlocked and accessible on your scheduled service day.
• Pets Indoors: All dogs must remain safely indoors during your scheduled service window.
• Gate Security & Pet Safety: We always make sure gates are securely closed when our service is completed.
• Sanitization: All footwear and equipment are disinfected between every visit using a veterinary-grade, bleach-free sanitizer that is non-toxic and safe for paws, people, and lawns immediately.