Terms of Service
1. Agreement
This Agreement is made between Luxe Wedding Studio ("Planner", "we", "our") and the client(s) identified below ("Client", "you", "your").
By signing this agreement, both parties agree to enter into a legally binding contract in accordance with the terms outlined below.
2. Scope of Services
Luxe Wedding Studio agrees to provide wedding planning, designing and/or coordination services as outlined in the quote
3. Payment Terms
3.1 Deposit
A non-refundable deposit equal to ten percent (10%) of the total planning service fee is payable upon execution of this Agreement. This deposit secures the Client’s event date and commences services as outlined herein.
3.2 Payment Schedule
Unless otherwise agreed in writing, the final payment must be received no later than thirty (30) days prior to the event date. The Client may choose to pay the remaining balance via monthly instalments due on the first (1st) calendar day of each month, in accordance with the payment schedule provided at the time of booking.
3.3 Late Payment Penalty
Payments not received within seven (7) days of the due date will incur a late fee of five dollars ($5.00 AUD) per day, commencing on the eighth (8th) day after the payment due date and continuing until the balance is brought up to date. The Client acknowledges that persistent late payments may compromise the timely delivery of services.
3.4 Payment Default - Payment Schedules
In the event that two (2) consecutive scheduled payments are missed without prior written arrangement, this Agreement shall be considered in default. Luxe Wedding Studio reserves the right to suspend all services immediately and terminate this Agreement. All payments made up to the point of default will be retained by the Planner, and the Client shall remain liable for any outstanding fees, disbursements, or third-party commitments made on their behalf.
3.5 Payment Methods
Accepted payment methods include Stripe, bank transfer, cash, and PayPal. The Client acknowledges that these platforms may charge transaction or processing fees beyond the Planner’s control. Such surcharges are the responsibility of the Client. Payment details for services rendered by LUXE Wedding Studio can be found on the invoice
3.6 Vendor Payment Responsibilities
The Client is solely responsible for ensuring that all vendors engaged independently are paid in accordance with their respective contractual terms unless vendor payment management is expressly included in the selected package or as an add-on service. Luxe Wedding Studio shall not be held liable for unpaid vendor balances or the resulting consequences, including but not limited to cancellations, penalties, or service disruptions.
3.7 Vendor Wallet System (for packages including vendor management or design credit)
For Clients engaging Luxe Wedding Studio for vendor payment management or design credit (including those who select The Details, The Elegant, The Fairytale, or the vendor management or design and styling add-on), a controlled vendor wallet system shall be used.
a. Where a styling credit is included within the selected package or add-on, the Client agrees to pay the agreed Styling Credit amount in full within thirty (30) days of signing this Agreement. The Styling Credit must be received prior to any sourcing, purchasing, or securing of styling items or services. Failure to remit payment within this timeframe may result in a delay to styling procurement and associated services.
b. The Client agrees to remit the total amount due for each vendor invoice into the designated Luxe Wedding Studio account no later than fourteen (14) calendar days prior to the vendor’s stipulated payment deadline, or upon receipt of the vendor invoice—whichever occurs sooner.
LUXE Wedding Studio - Vendor Wallet
BSB: 939200
Acc: 123112195
Reference: your name & vendor (Jane Smith Photography)
c. Luxe Wedding Studio accepts no liability for vendor cancellations, penalties, or service issues arising from late or missed payments where the Client fails to transfer funds in accordance with this clause.
d. The Planner shall not be liable for any third-party fees, interest charges, or reputational consequences due to delayed remittance by the Client.
3.8 Styling Credit Administration and Reconciliation
a. All purchases, hire fees, and styling-related expenses incurred under the Styling Credit will be processed and accounted for through the Luxe Wedding Studio vendor wallet system. Luxe Wedding Studio will maintain accurate records of all transactions and may provide a summary upon request.
b. Luxe Wedding Studio will notify the Client should expenditure approach the total allocated Styling Credit. The Client acknowledges and agrees that any costs, fees, or expenses exceeding the agreed Styling Credit amount shall be payable by the Client and must be settled prior to confirmation of additional purchases or hire items.
c. Any unused portion of the Styling Credit remaining after the conclusion of the wedding event and final reconciliation of accounts will be refunded to the Client within thirty (30) days following the event date.
4. Cancellation Policy
4.1 Client-Initiated Cancellation
Should the Client elect to cancel the services outlined in this Agreement, the following cancellation fee schedule shall apply based on the amount of notice provided prior to the scheduled event date:
- More than twelve (12) months’ notice: Forfeiture of the non-refundable deposit only.
- Between six (6) and twelve (12) months’ notice: Twenty-five percent (25%) of the total agreed service fee is payable.
- Between three (3) and six (6) months’ notice: Fifty percent (50%) of the total agreed service fee is payable.
- Between one (1) and three (3) months’ notice: Seventy-five percent (75%) of the total agreed service fee is payable.
- Less than twenty-eight (28) calendar days’ notice: One hundred percent (100%) of the total agreed service fee is payable.
These fees are inclusive of compensation for services rendered to date, administrative time, planning hours, and the loss of potential bookings for the reserved date.
4.2 Cancellation Procedure
Cancellations must be submitted in writing to Luxe Wedding Studio via email. The effective date of cancellation shall be the date on which written notice is received and acknowledged in writing by the Planner. Verbal cancellations or messages via social media will not be considered valid.
4.3 Vendor Wallet Refunds
In the event of cancellation, any unused funds held in the vendor wallet system (i.e. prepaid amounts for vendor services not yet disbursed) will be refunded to the Client within fourteen (14) business days, less any administrative fees or irrevocable vendor payments already made on the Client’s behalf.
4.4 Third-Party Vendor Communication
The Client is solely responsible for notifying and cancelling any independently engaged third-party vendors, including those recommended by Luxe Wedding Studio. Luxe Wedding Studio accepts no financial or logistical responsibility for the cancellation of external services and shall not be held liable for fees, penalties, or disputes arising from the Client’s communication with said vendors.
5. Postponements
5.1
The Client may request to postpone the scheduled event date once, provided the new event date falls within twelve (12) months of the original contracted date and is serviceable by the Planner.
5.2
If no third-party vendors have been engaged or secured by Luxe Wedding Studio (“the Planner”) on the Client’s behalf at the time of the postponement request, no postponement fee shall apply.
5.3
If one (1) or more third-party vendors have been engaged, confirmed, or otherwise booked by the Planner under instruction from the Client, a postponement administration fee of $500 (AUD) will apply. This fee accounts for the time, coordination, and administrative services rendered in managing those vendor relationships.
5.4
The postponement request must be made in writing, and the new date is subject to availability. Luxe Wedding Studio does not guarantee availability for the rescheduled date.
5.5
Any fees, penalties, or loss of deposits incurred as a result of the postponement—including but not limited to third-party vendor contracts, venue terms, or permit rescheduling—remain the sole responsibility of the Client.
5.6
Should the Client fail to confirm a new date within twelve (12) months of the original event date, the Agreement shall be deemed terminated, and the Planner’s standard cancellation terms shall apply based on the cancellation fee schedule outlined in section 4.1.
6. Variations and Additional Services
6.1
Travel allowance used for planner to travel to and from appointments with the client and/or appointments with potential or contracted suppliers/vendors where the client is present. Travel allowance will not be allocated to the Planner to travel to and from appointments where the client is not present
6.2
Additional travel expenses will be charged to the client post wedding in the event that the additional travel is excessive. It is the Planner’s responsibility to ensure that the Client is aware of how much allowance has been used or is remaining. It is the Planners responsibility to keep accurate and detailed travel logs that the Client is able to access to any point.
6.3
Any variations to the agreed planning package—including, but not limited to, upgrades, add-on services, or vendor changes—must be submitted in writing by the Client. Luxe Wedding Studio will review all variation requests in good faith and, if accepted, issue a revised invoice and, where necessary, a formal amendment to this Agreement, to be acknowledged in writing by both parties.
6.4
All add-on services are individually priced and subject to availability. Unless expressly stated otherwise, listed prices cover Luxe Wedding Studio’s services only. Costs associated with third-party vendors, materials, or hire items are not included and will be charged separately.
6.5
Requests to cancel an already secured vendor and replace them with an alternative will incur a flat administrative fee of $300 plus GST per vendor. This fee covers consultation, coordination, and administrative effort, and does not include any cancellation penalties imposed by the vendor themselves.
6.6
Any variation or add-on request made within thirty (30) calendar days of the scheduled event date will be subject to availability and may incur a priority coordination surcharge at the Planner’s discretion. Luxe Wedding Studio reserves the right to decline variation requests within this timeframe if they pose an unreasonable impact on operations or existing commitments.
7. Subcontract and Third-Party Engagements
7.1 Planner’s Right to Subcontract
The Planner reserves the right to engage suitably qualified subcontractors, assistants, or third-party service providers to carry out portions of the services outlined in this Agreement. Any such parties will operate under the Planner’s direct supervision and in accordance with the scope and intent of this Agreement.
7.2 Non-Assignment Without Consent
The Client must not assign or transfer this Agreement, in whole or in part, to any other individual, wedding planner, or third party without the prior written consent of the Planner. Additionally, the Client must not engage any external vendor(s) to perform services that overlap with those being provided by the Planner without obtaining prior written approval. This ensures coordination remains seamless and avoids interference with the Planner’s professional responsibilities.
7.3 Third-Party Engagement Requirements
If the Client wishes to assign services to, or engage, any additional individual(s), planner(s), or vendor(s) performing duties related to the services outlined in this Agreement, the followingconditions must be met:
a. A written contract must be executed between the Client and the additional individual(s) or vendor(s) no later than fifteen (15) business days prior to the event date; and
b. The Client must provide the Planner with a copy of the executed agreement(s), a defined scope of work, and up-to-date contact information for the additional party(ies) within three (3) business days of the contract execution.
7.4
Failure to comply with the above conditions will result in such individuals or vendors not operating under the Planner’s supervision or coordination. Luxe Wedding Studio accepts no liability for any issues, disruptions, or outcomes arising from unapproved or unmanaged third-party engagements.
8. Service Continuity and Vendor Substitution
8.1
The Planner will make all reasonable e"orts to fulfil the services outlined in this Agreement. In the unlikely event that the Planner becomes unable to perform their duties due to illness, emergency, accident, or other unforeseen circumstance beyond their control, the Planner reserves the right to appoint a suitably qualified replacement of equivalent experience to perform the services on their behalf. The Client will be notified as soon as reasonably practicable and introduced to the replacement provider.
8.2
In the event that Luxe Wedding Studio (“the Planner”) is unable to fulfil the services outlined in this Agreement due to illness, accident, emergency, or other unforeseen circumstances beyond the Planner’s reasonable control, the following shall apply:
a. The Planner shall notify the Client as soon as practicable;
b. The Agreement shall be deemed null and void as of the date of notification;
c. The Client shall be entitled to a full refund of all payments made directly to the Planner, excluding any third-party vendor costs or non-refundable disbursements already incurred on the Client’s behalf;
d. The Planner shall not be held liable for any financial obligations, penalties, or service fees issued by any replacement provider or alternative vendor subsequently engaged by the Client.
The Planner shall make reasonable efforts to recommend alternative service providers where possible but provides no guarantee of availability, pricing, or suitability of said replacements.
8.3
Where such substitution is necessary, the Client acknowledges that it is a standard industry practice and agrees not to unreasonably withhold consent. If the Client refuses a proposed substitute without reasonable justification (such as proven incompetence or a significant deviation in service), the Planner will be deemed to have fulfilled their obligation in good faith and will not be liable for any resulting delays or disruptions.
8.4
In the event that a third-party vendor (booked either by the Client or by the Planner on the Client’s behalf) is unable to perform their contracted duties, the Planner will make all reasonable efforts to assist in sourcing a suitable replacement. The Client acknowledges that replacement vendor availability, pricing, and scope may vary and accepts responsibility for any additional fees or changes that arise as a result.
8.5
The Planner shall not be held liable for vendor cancellations, no-shows, or performance failures beyond their reasonable control, including where the vendor was directly contracted by the Client.
9. Client Responsibilities
9.1
The Client agrees to cooperate in good faith with Luxe Wedding Studio and to provide timely, complete, and accurate information as reasonably required to perform the services under this Agreement.
9.2
The Client shall be responsible for:
a. Responding to communications, reviewing documents, and providing approvals or feedback on planning materials, designs, and proposals within agreed timeframes;
b. Supplying guest numbers, dietary requirements, venue access instructions, and other logistical details as reasonably requested by the Planner and by any specified deadlines;
c. Ensuring all vendor invoices and payments are managed in a timely manner unless vendor payment management has been expressly included in the Client’s selected package or add-on services;
d. Providing current and complete copies of contracts, scopes of work, and contact information for any vendors independently engaged by the Client, as requested by Luxe Wedding Studio;
e. For obtaining, understanding, and promptly communicating to Luxe Wedding Studio all venue-specific or vendor-imposed rules, restrictions, requirements, and limitations from vendors that were independently engaged by the Client. This includes, but is not limited to permits (e.g. liquor licensing, noise restrictions, public space usage), access and setup/pack-down times, load- in/load-out procedures, occupancy limits, equipment constraints (e.g. restrictions on lighting, open flames, sound amplification, or hanging décor), cleaning or waste disposal policies. Failure by the Client to inform Luxe Wedding Studio of any such conditions or changes thereto may result in service limitations, inability to execute elements of the event as planned and/or fines or penalties from venue management or council authorities.
f. Promptly notifying Luxe Wedding Studio of any changes to the services, contact details, or deliverables of independently contracted vendors.
9.3
Luxe Wedding Studio shall not be held liable for any disruptions, breaches, fines, or logistical complications arising from the Client’s failure to notify the Planner of relevant venue or equipment conditions. Where necessary, Luxe Wedding Studio may request written confirmation of venue permissions or restrictions prior to finalising planning elements.
9.4
Luxe Wedding Studio shall not be held liable for delays, service limitations, or negative outcomes resulting from the Client’s failure to fulfil these obligations.
10. Limitations of Service
10.1
Luxe Wedding Studio is engaged to deliver the services outlined in the quote/invoice. Unless specifically stated in the Client’s package or agreed in writing, the following are outside the
Planner’s scope of responsibility:
a. Supervision, care, or handling of:
i Children (including members of the wedding party),
ii Pets or animals brought to the event or accommodation,
iii Guests, including those with accessibility or medical needs;
b. Setup, operation, or troubleshooting of any technical or entertainment equipment, including but not limited to: televisions, monitors, lighting rigs, sound systems, projectors, or screens;
c. Handling, service, or clean-up of food and beverages unless the Client’s package includes breakfast or lunch arrangements;
d. Clean-up or removal of any confetti, including paper, petals, metallics, rice, biodegradable substances, or symbolic materials (such as play money, cash, or flower bombs), used during or after the ceremony or reception.
e. clean-up or removal of any bodily fluids from any persons or animals present before, during or after the event/s
10.2
Any services requested beyond the agreed scope may be declined at the discretion of Luxe Wedding Studio or charged at an additional fee if accepted.
11. Vendor Communication Protocols
11.1
To maintain clear and consistent planning communication, the Client agrees that all vendor-related correspondence, instructions, and queries—whether concerning availability, scope of services, timelines, or deliverables—shall be directed through Luxe Wedding Studio unless the Planner explicitly instructs otherwise in writing.
11.2
The Client shall not issue contradictory instructions to vendors or alter arrangements made by Luxe Wedding Studio without prior consultation. Any disruption or miscommunication caused by unauthorised client-vendor contact shall not be the responsibility of Luxe Wedding Studio.
12. Planning Deadlines
12.1
To ensure the timely delivery of services, the Client agrees to adhere to all planning milestones and decision deadlines communicated by Luxe Wedding Studio. Unless otherwise specified in writing, all critical planning decisions (including, but not limited to, venue selection, vendor approvals, and guest count finalisations) must be made within seven (7) calendar days of Luxe Wedding Studio’s written request.
12.2
Failure to meet these deadlines may result in limited vendor availability, additional fees due to rushed coordination or late bookings, and/or reduced service scope at the Planner’s discretion.
12.3
Luxe Wedding Studio shall not be held liable for any adverse outcomes resulting from the Client’s failure to comply with planning deadlines.
12.4
In the event that the Client fails to respond to planning communications within the nominated decision period (typically seven (7) calendar days), and all reasonable efforts to make contact have been exhausted via the agreed methods (email, SMS, phone, or client portal), the Planner reserves the right to make decisions on the Client’s behalf that are reasonably necessary to avoid disruption to the planning process, prevent service unavailability, or maintain contractual obligations with third-party vendors.
12.5
Such decisions will:
a. Be made in good faith and in alignment with the previously discussed preferences, style brief, and budget framework provided by the Client;
b. Be documented and communicated to the Client as soon as practicable;
c. Not render Luxe Wedding Studio liable for perceived dissatisfaction or financial implications resulting from the Client’s lack of timely engagement.
12.6
The Client acknowledges and agrees that this authority is necessary for the continuity of service and e"ective event delivery and indemnifies Luxe Wedding Studio for actions taken under this subclause.
13. Media Use & Intellectual Property
13.1 Photographs, Video & Media Release
Luxe Wedding Studio may, from time to time, request to use photographs, video content, or behind-the-scenes footage from the Client’s event for promotional purposes, including but not limited to use on its website, social media platforms, printed materials, advertising, and editorial features. No media will be published or distributed by Luxe Wedding Studio without the Client’s express written consent via a separate Media Release Form. Signing this Agreement does not constitute automatic permission for media use.
13.2 Ownership of Intellectual Property
All timelines, floorplans, schedules, run sheets, mood boards, custom design concepts, stationery designs, and any other materials produced by Luxe Wedding Studio in connection with the event (“Materials”) remain the intellectual property of Luxe Wedding Studio unless otherwise agreed in writing. These Materials may not be copied, reproduced, distributed, altered, or provided to third parties for reuse without prior written consent. The Planner retains the right to use photographs or video content of their design work, setups, or event installations for self-promotional purposes, provided that such use does not disclose sensitive personal information or identifiable images of the Client or their guests without prior written approval.
13.3 Third-Party Content
Where photographs or video footage have been captured by a third-party photographer, content creator or videographer, the Client is responsible for obtaining all necessary copyright clearances from that third party before Luxe Wedding Studio uses such content for marketing purposes.
13.4 Client’s Right to Exclusivity
If the Client wishes for their event, design, or styling to remain private and not be showcased by Luxe Wedding Studio under any circumstances, this must be communicated in writing and agreed upon prior to the event date.
14. Limitation of Liability and Indemnity
14.1
Luxe Wedding Studio shall not be held liable for any acts, omissions, errors, delays, cancellations, negligence, or breaches of contract by third-party vendors or service providers, whether engaged by the Client directly or via Luxe Wedding Studio on the Client’s behalf.
14.2
Luxe Wedding Studio shall not be responsible for delays, disruptions, or losses arising from weather conditions, unforeseen circumstances, venue closures or restrictions, or any other matters beyond its reasonable control, including but not limited to force majeure events.
14.3
The Client agrees to indemnify and hold harmless Luxe Wedding Studio, its employees, contractors, and representatives from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal costs) arising out of or in connection with:
a. The actions or failures of any third-party vendor or service provider;
b. The Client’s instructions, omissions, or decisions; or
c. Any matter beyond the reasonable control of Luxe Wedding Studio.
14.4
The Client is responsible for ensuring that all vendors engaged independently by the Client hold adequate and current insurance coverage relevant to their services. This includes, but is not limited to, public liability insurance, workers’ compensation (where applicable), and any other insurances appropriate to the nature of their work. Luxe Wedding Studio may request evidence of such insurance at its discretion.
14.5
Luxe Wedding Studio shall not be liable for any claims, damages, injuries, losses, or delays resulting from the failure of the Client or any independently contracted vendor to maintain appropriate insurance coverage. Any lack of su#cient insurance may, at the Planner’s sole discretion, result in service limitations, additional coordination fees, or termination of this Agreement if such failure is deemed to pose a safety, financial, or legal risk.
14.6
Nothing in this clause shall limit or exclude liability to the extent that such limitation or exclusion is not permitted under the Australian Consumer Law or any other applicable legislation in the State of Queensland.
15. Dispute Resolutio
15.1
In the event of a dispute arising out of or in connection with this Agreement, both parties agree to act in good faith to resolve the matter through informal negotiation as a first step.
15.2
If the matter cannot be resolved informally within a reasonable timeframe, both parties agree to engage in formal mediation with a qualified mediator based in Queensland, to be appointed by mutual agreement or, failing that, by the Queensland Law Society.
15.3
Should mediation fail to resolve the dispute, either party may pursue legal action in a court of competent jurisdiction within Queensland. This Agreement is governed by the laws of the State of Queensland, Australia.
15.4
Where a dispute proceeds to formal legal action, the unsuccessful party shall bear the reasonable legal and court costs incurred by the successful party, including any associated enforcement or collection costs.
15.5
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief through the courts where appropriate.
16. Confidentiality
16.1
Luxe Wedding Studio acknowledges the sensitive nature of the personal, financial, and creative information disclosed by the Client in connection with their event. This may include, but is not limited to, mood boards, guest lists, run sheets, budgetary details, contact information, design concepts, and event preferences (“Confidential Information”).
16.2
Luxe Wedding Studio agrees to treat all Confidential Information with strict confidence and shall not disclose or share such information with any third party, except where:
a. Disclosure is necessary to perform the services outlined in this Agreement (e.g., to liaise with third-party vendors or venues);
b. The Client has provided express written consent to such disclosure;
c. Disclosure is required by law or pursuant to a lawful direction of a court or regulatory authority.
16.3
By signing this Agreement, the Client authorises Luxe Wedding Studio to share only relevant event information (including but not limited to names, event dates, and contact details) with third-party vendors as reasonably required to secure services on the Client’s behalf and in the proper execution of the agreed-upon planning or coordination duties.
16.4
Luxe Wedding Studio shall take all reasonable steps to ensure that third-party vendors engaged on the Client’s behalf are made aware of the confidential nature of any shared information and shall encourage them to treat such information accordingly.
16.5
Additional measures, such as Non-Disclosure Agreements (NDAs), may be arranged at the Client’s request and expense where heightened confidentiality is required—particularly in cases involving public figures, high-profile individuals, or private high-value events.
16.6
For further information on how your data is handled and stored, please refer to our Privacy Policy.
17. Force Majeure
17.1 Definition
Neither party shall be held liable for any failure or delay in the performance of its obligations under this Agreement where such failure or delay is caused by circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters (e.g. flood, fire, earthquake), pandemics, epidemics, quarantine restrictions, acts of government or regulatory authority, war, terrorism, civil unrest, strikes, lockouts, failure of suppliers or subcontractors, or any other event that renders performance impracticable or unsafe (hereafter referred to as a “Force Majeure Event”).
17.2 Effect of Force Majeure
In the event of a Force Majeure Event, the party a"ected shall notify the other party in writing as soon as reasonably practicable. Luxe Wedding Studio (“the Planner”) will make reasonable efforts to reschedule services to a mutually agreed-upon date within twelve (12) months of the original event date without additional service fees charged by the Planner.
17.3 Vendor Costs and Third-Party Liabilities
While Luxe Wedding Studio may waive internal rescheduling fees under a Force Majeure Event, any third-party vendor cancellation, rescheduling, or administrative fees remain the sole responsibility of the Client. The Planner shall not be held liable for third-party costs, penalties, or lost deposits resulting from event postponement or cancellation due to Force Majeure.
17.4 Credits and Refunds
Where performance is rendered impossible for an extended period, Luxe Wedding Studio may, at its sole discretion, offer the Client service credit in lieu of a refund. Refunds are not guaranteed and are subject to the portion of work completed and time invested up to the date of the Force Majeure declaration.
17.5 Termination for Extended Force Majeure
Should the Force Majeure Event persist beyond a reasonable period (e.g. six months), either party may elect to terminate this Agreement in writing. In such cases, any remaining vendor wallet funds not yet paid to third parties will be returned to the Client, less any administrative or planning time already delivered.
18. Meals and Rest Breaks
18. 1
For any in-person service delivery on the event day exceeding five (5) continuous hours, the Client agrees to provide:
- One (1) meal per Luxe Wedding Studio staff member, and
- One (1) uninterrupted 30-minute rest break for each staff member.
18.2
Meals must accommodate dietary requirements previously advised by the Planner in writing. If meals or breaks are not provided, Luxe Wedding Studio reserves the right to leave the premises briefly for meal purposes or to charge a meal allowance per staff member (as per current ATO reasonable travel meal rates).
18.3
30 minute breaks taken by Luxe Wedding Studio Sta" will be verbally communicated either directly to the couple or to a member of the wedding party if it is an inappropriate time to speak with the couple.
19. Workplace Health, Safety and Wellbeing
19.1
The Planner is committed to maintaining a safe, lawful, and respectful working environment in accordance with the Work Health and Safety Act 2011 (Qld). This includes the right to be protected from physical hazards, unsafe working conditions, verbal or emotional abuse, harassment, discrimination, or any behaviour likely to compromise mental or emotional wellbeing.
19.2
The Client acknowledges their responsibility to ensure that the working environment— whether at a planning meeting, venue, or any other relevant setting—is safe and appropriate for the Planner and any staff or subcontractors engaged to deliver services under this Agreement.
19.3
Should the Planner identify any physical, psychological, or emotional hazards during the course of their work, a written notice will be issued to the Client outlining the concern. The Client will be given a reasonable period to take corrective action to remove or mitigate the hazard.
19.4
If, after the expiry of the correction period, the concern remains unresolved—or if at any time the Planner reasonably believes that immediate action is necessary due to an imminent risk to safety or wellbeing—the Planner reserves the right to suspend services or terminate this Agreement with immediate effect.
19.5
In such cases of termination, the Planner shall not be held liable for any resulting delays, losses, costs, or disruptions. All fees for services rendered up to the date of termination will remain payable by the Client.
19.6
The Client further agrees to communicate respectfully with the Planner and to ensure that vendors, guests, and third-party service providers engaged by the Client do the same. Any form of abuse, aggression, or hostile conduct toward the Planner or their representatives constitutes grounds for immediate termination.
