WEATHER: Unsafe weather or unsuitable ground conditions may require rescheduling. We will notify you and arrange another suitable date without an added rescheduling charge. Requested dates depend on weather, access and availability. CEMETERY AND SAFE CARE: All work follows cemetery rules, access restrictions and required authorization. We may pause or decline work on unstable, damaged or unsuitable memorials. Cleaning depends on material and condition; complete stain removal is not guaranteed. Restoration, repair and work beyond the approved scope require separate assessment and approval. ESTIMATES AND PAYMENT: Complete this agreement only after receiving an itemized written estimate from Alicia. The scope, price and estimate reference entered here must match that estimate; any changes require business reconfirmation. Approved scope and estimate are required before work starts. A non-refundable $25 deposit is required to book service and will be deducted from the final service cost. The remaining balance is due within 7 days of the final invoice unless a different written arrangement applies. Recurring care follows its approved payment schedule. Flowers, tribute items, special materials, travel and cemetery fees are separately identified and approved; approved items may require advance payment. Extra work or unusual conditions require approval before extra charges. DISCOUNTS: One 10% discount may apply to eligible labor for veterans/military families, seniors 65+, healthcare providers, or the first-five-customer advertising offer. Discounts cannot combine and exclude flowers, tribute items, travel, cemetery fees and special materials. Advertising permission is separate. CANCELLATIONS: Please give 48 hours notice to cancel or change a visit. If you cancel, the $25 booking deposit is non-refundable. No additional cancellation fee applies before work begins. Completed work and preapproved nonrefundable purchases or fees remain payable. Other unused advances are refunded minus those approved charges. If we cancel, we offer rescheduling or refund unperformed services. PHOTOS: Service photos are private and optional; written updates are available instead. This agreement grants no public advertising permission. ELECTRONIC COPY: Contact washingtonmemorialcare@outlook.com for a paper alternative.