SPASA Training Complaints and Appeals Form
Use this form to lodge a formal complaint or appeal with SPASA Training. Please provide as much relevant information as possible to help us understand and review your matter.
About your submission
What would you like to lodge?
*
Complaint
Appeal
Your relationship to SPASA Training
Current student
Former student
Prospective student
Employer
Parent, guardian or support person
Staff or contractor
Other
Your details
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Mobile
*
Please enter a valid phone number.
Format: 0000 000 000.
Preferred contact method
Email
Phone
Qualification or course
Complaint Description
*
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Complaint details
What does your complaint relate to?
*
Training delivery
Assessment
Trainer or assessor conduct
Staff or contractor conduct
Another student
Enrolment or administration
Fees, payments or refunds
Student support
Discrimination, harassment or bullying
Facilities, resources or learning environment
A third party providing services on behalf of SPASA Training
Privacy or handling of personal information
Other
Who or what is your complaint about?
*
When did the matter occur?
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Day
-
Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Please describe your complaint
*
What outcome or resolution are you seeking?
*
Supporting documentation
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Does your complaint involve an immediate concern about someone's health, safety or wellbeing?
*
Yes
No
Please provide details of the immediate concern.
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Appeal details
What decision are you appealing?
*
Assessment decision
Recognition of Prior Learning (RPL) decision
Enrolment decision
Cancellation or withdrawal decision
Fee or refund decision
Disciplinary or misconduct decision
Other
Qualification/course
Unit of competency
Assessment task/activity
Trainer/assessor
Assessment outcome received
Date you were notified of the decision
*
-
Day
-
Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Who made or communicated the decision?
*
Please describe the decision you are appealing
*
Why do you believe the decision should be reviewed?
*
What outcome are you seeking?
*
Supporting documentation
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
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Support and declaration
Do you require any assistance to participate in the complaints or appeals process?
*
Yes
No
Please provide details of the assistance you require
I confirm that the information I have provided is true and accurate to the best of my knowledge.
I understand that SPASA Training may need to share relevant information with people involved in this matter in order to properly review and respond to my complaint or appeal.
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