Best Guest Experience of the Year - Entry Form 2026/27 - Proudly Sponsored by Holidaymaker App

Best Guest Experience of the Year - Entry Form 2026/27 - Proudly Sponsored by Holidaymaker App

Complete your entry details, scored responses, and supporting evidence, then submit when ready (you can save and continue later and receive a copy by email).
Entry details
Entrant or organisation name
Holiday park, resort or park group covered by this entry
Address and postcode

Street Address

Street Address Line 2
CityState / ProvincePostal / Zip Code
Website URL
Booking URL
Primary contact full name

First NameLast Name
Primary contact job title
Primary contact email address
example@example.com
Primary contact telephone number

Area CodePhone Number
Organisation and operating model
Guest experience profile
Changes during the eligibility period ( past 2 years)
Eligibility confirmation
Conflicts of interest
Optional social media and review links
Facebook URL
Instagram URL
LinkedIn URL
TikTok URL
YouTube URL
Other social channel URL
Google Reviews URL
Tripadvisor URL
Feefo or Trustpilot URL
Other review platform URL
Scored entry - 100 points
Question 1: Guest understanding and experience strategy - 20 points — maximum 500 words
Explain how you understand your guests and translate that insight into a clear, joined-up experience strategy across the whole journey. Maximum 500 words.
Question 2: Digital journey booking and pre-arrival communication - 20 points — maximum 500 words
Demonstrate how your website, digital services, enquiry and booking processes and pre-arrival communications create a clear, accessible and low-friction start to the guest journey. Maximum 500 words.
Question 3: Arrival stay service culture and memorable delivery - 25 points — maximum 500 words
Show how your people, processes, accommodation, facilities and service culture combine to deliver a consistently welcoming, easy and memorable stay. Maximum 500 words.
Question 4: Accessibility communication problem resolution and trust - 15 points — maximum 500 words
Explain how you help different guests feel informed, included, safe and confident, and how you respond when expectations are not met. Maximum 500 words.
Question 5: Results innovation learning and future development - 20 points — maximum 500 words
Bring the case together: what measurable difference has your approach made, what have you learned and how will the guest experience develop over the next 12 to 24 months? Maximum 500 words.
Tie-breaker and supporting evidence
What single change or touchpoint made the greatest measurable difference to the guest experience - and why? - tie-break only — maximum 250 words
In no more than 250 words, identify one specific change or touchpoint, explain the problem or opportunity it addressed, what guests experienced differently and the strongest evidence of its impact. How it is used This answer is not included in the 100-point total. Judges consider it only when two or more entries remain tied after moderation. The strongest specific and substantiated case wins the tie-break.
Supporting evidence files (up to 10 files)

Cancelof
Video or evidence URL
Declaration
Declaration
Declarant name

First NameLast Name
Job title
Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
I agree to the declaration above.
Should be Empty:

Best Guest Experience of the Year - Entry Form 2026/27 - Proudly Sponsored by Holidaymaker App

Entry details

Optional social media and review links

Scored entry - 100 points

Tie-breaker and supporting evidence

Declaration