Accessible Holiday Park of the Year

Accessible Holiday Park of the Year — Entry Form

Complete all required entry details, scored responses, and supporting evidence, then submit when ready.
Entry details
Holiday park name
Parent company or group (if applicable)
Full address and postcode

Street Address

Street Address Line 2
CityState / ProvincePostal / Zip Code
Website / booking URL
Primary contact name

First NameLast Name
Primary contact job title
Primary contact email
example@example.com
Primary contact telephone number

Area CodePhone Number
Ownership / operating model
Park profile
Accessibility changes during the eligibility period
Eligibility confirmation
Conflicts of interest
Online presence and review profiles
Facebook URL
Instagram URL
LinkedIn URL
TikTok URL
YouTube URL
X/Twitter URL
TripAdvisor URL
Google Reviews URL
Feefo or Trustpilot URL
Other review site URL
Scored entry — 100 points
Question 1: Inclusive strategy, leadership and lived experience — 20 points — maximum 500 words

Explain how accessibility and inclusion are embedded in the park’s strategy, leadership and decision-making. Please include: • Describe the park’s accessibility aims, responsibilities, policies and priorities, including how progress is reviewed. • Show how disabled guests, families, carers, staff or specialist organisations have informed decisions through consultation, co-design or feedback. • Give a specific example of lived experience changing a policy, service, facility or investment decision. Judges will look for: Clear leadership and accountability; meaningful involvement of disabled people; accessibility embedded in decisions; evidence that insight leads to action.0/500
Question 2: Accessible accommodation, facilities and environment — 25 points — maximum 500 words

Demonstrate how the physical environment, accommodation and facilities provide safe, dignified and practical access while preserving guest choice and enjoyment. Please include: • Cover arrival, parking, routes, gradients, surfaces, signage, reception, accommodation, bathrooms, leisure facilities, food and beverage areas and outdoor spaces as relevant. • Explain how adapted or accessible provision supports independence, dignity, companions and carers without unnecessary segregation. • Identify recent improvements, maintenance arrangements and how the park communicates any limitations accurately. Judges will look for: Safe and dignified access; genuine choice; thoughtful detail; well-maintained provision; accurate acknowledgement of limitations; benefits across the whole stay.0/500
Question 3: Information, booking and communication — 20 points — maximum 500 words

Show how guests can find, understand and trust the accessibility information they need before booking and throughout their stay. Please include: • Cover website and booking information, access guides, measurements, photographs, descriptions, availability and direct contact routes. • Explain communication provision such as alternative formats, captions, hearing support, visual information, plain language or sensory information as relevant. • Give an example of preventing or resolving a booking problem caused by incomplete, inaccurate or inaccessible information. Judges will look for: Detailed and trustworthy information; accessible communication; clear booking processes; confident pre-arrival support; fewer avoidable surprises.0/500
Question 4: Service, staff confidence and inclusive experience — 20 points — maximum 500 words

Explain how the park team delivers a welcoming, flexible and respectful experience for guests with different access needs. Please include: • Describe staff training, responsibilities, confidence, language and processes for recording and acting on individual requirements. • Show how activities, entertainment, food and beverage, leisure, evacuation and emergency arrangements are made inclusive as relevant. • Give a specific example of a reasonable adjustment, service recovery or thoughtful response that improved a guest’s stay. Judges will look for: Respectful and confident service; practical flexibility; inclusive activities and facilities; suitable safety arrangements; strong examples of individual support.0/500
Question 5: Outcomes, evidence and continuous improvement — 15 points — maximum 500 words

Bring the case together: what measurable difference has the park’s accessibility work made and how will it continue to improve? Please include: • Provide relevant results such as accessible bookings, satisfaction, feedback themes, repeat visits, recommendations, complaints resolved, staff confidence or independent recognition, compared with a baseline or target. • Explain the most important improvement during the eligibility period, what evidence shows it worked and any remaining gaps. • Set out clear and realistic accessibility priorities for the next 12 to 24 months. Judges will look for: Credible outcomes; guest voice; transparent evidence; honest identification of gaps; sustained improvement and realistic future commitments.0/500
Tie-breaker — only used if required

This section is used only if entries remain tied after moderation.
What single accessibility improvement has made the greatest difference to a guest’s freedom, dignity or enjoyment? — tie-break only — maximum 250 words

In no more than 250 words, describe one specific improvement or response, explain the difference it made to a guest or group of guests, and provide the evidence that proves its impact. This answer is outside the 100-point total and is considered only when entries remain tied after moderation.0/250
Supporting evidence
Supporting evidence files

Cancelof
Evidence notes / index
Declaration
Entrant name

First NameLast Name
Job title
Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
I agree to the declaration above
Should be Empty:

Accessible Holiday Park of the Year — Entry Form

Entry details

Online presence and review profiles

Scored entry — 100 points

Tie-breaker — only used if required

Supporting evidence

Declaration