How AI is Reshaping Service Delivery,
Workforce Capacity, and Public Trust
Please join Shin-pei Tsay, CIO, City of Boston and Ruthbea Yesner, GVP, Worldwide Public Sector, IDC for a Tech Executive Luncheon in Boston on November 18, 2026.
As AI moves from pilot projects to core infrastructure, IT leaders face a narrow window to get it right. This highly interactive session brings together CIOs, CTOs, and technology executives from the public and private sectors to discuss how AI is reshaping service delivery, workforce capacity, and public trust — and where the real risks and opportunities lie. Expect candid conversation on procurement, data governance, and the guardrails needed to innovate responsibly at scale.
Wednesday, November 18, 2026
11:30am - 2:30pm ET
IDC Headquarters
One Beacon Street
Boston, MA 02108