Store Navigation & Accessibility Questionnaire
Share your experiences and the barriers you face so we can design a more inclusive retail space.
Hello! We are students of Interior Design, currently interning with Ekansh Trust. This questionnaire is part of our project to design a more inclusive and accessible retail space. Your honest feedback about your personal experiences and the barriers you face while shopping will directly help us create better, more thoughtful designs. Thank you for taking the time to share your insights with us — we truly appreciate your input.
Participant Information
Name or Initials
*
Age
*
Type of Disability / Condition
*
Navigation & Wayfinding Experience
How do you usually navigate inside a retail store?
*
Independently using physical landmarks and store signs
Using a mobility device (Wheelchair, Scooter, Walker)
Assisted by a family member, friend, or caregiver
Assisted by a guide dog or service animal
Assisted by store staff
Using digital or assistive navigation apps on a phone
What wayfinding features help you navigate a store most effectively?
*
Rows
Essential
Helpful
Not Needed
Wide, clear main aisles with clear visual pathways
High-contrast, large-print overhead signage
Braille and tactile flooring guides/pathways
Digital store maps or interactive kiosk displays
Dedicated staff available near the entrance to guide shoppers
General Store Access & Navigation
How do you usually navigate retail stores?
*
Independent wheelchair / Mobility scooter
Walking frame / Crutches / Cane
With a guide dog or assistance animal
With a personal assistant or caregiver
Visual / Auditory assistance tools
Other
What are the biggest physical obstacles you face when moving around a retail store?
*
Narrow or cluttered aisles
High display counters / unreachable shelves
Heavy manual doors
Slippery or uneven floor surfaces
Lack of resting seating throughout the store
Other
What sensory or environmental factors make shopping difficult for you?
*
Bright or flickering lights
Loud background music or store noise
Glare on signs or small font sizes
Lack of clear visual pictograms/directional signs
Other
Trial / Fitting Room Design
What is the ideal interior size and layout for a fitting room to meet your needs?
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Needs space for a full 360° wheelchair turning radius (at least 5ft x 5ft clear space)
Needs space for a caregiver/assistant to be in the room with me
Standard size is fine as long as grab bars are installed
Other
Which features are essential inside an accessible fitting room for you?
*
Rows
Essential
Nice to Have
Not Needed
A sturdy, wide bench or seated area
Grab bars (horizontal and vertical)
Lowered clothes hooks at multiple height levels
Full-length mirror positioned for seated view
Automatic or easy-slide door/curtain mechanism
Emergency assistance call button or pull cord
Adjustable or dimmable lighting
What is your preferred door type for a trial room?
*
Automatic sliding door
Manual curtain/drape
Outward-swinging light door with a long handle
Tailor & Alteration Service Area
When getting clothing measured or fitted by a tailor, what barriers do you usually encounter?
Tailoring counter is too high to communicate comfortably
Fitting/measuring platforms (raised steps) are inaccessible
Lack of privacy while being measured
Tailors being unsure how to measure seated or posture-adapted clothing
What accommodations would make the tailoring experience seamless for you?
A level, non-raised measuring area with a full-length mirror
A lowered reception/service counter section
Seating options during long fitting sessions
Privacy curtains around the measurement zone
Staff trained in adaptive/seated clothing fit needs
Accessible Restroom / Toilet
What toilet transfer setup works best for you?
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Left-hand transfer space
Right-hand transfer space
Direct front transfer
Needs clear space on BOTH sides for caregiver assistance
Which restroom fixtures are critical for your independence and safety?
*
Fold-down or fixed grab bars on both sides of the toilet
Touchless/sensor taps, soap dispensers, and hand dryers
Lowered sink with knee clearance underneath (no base cabinet)
Emergency pull cord or low-level call button near the floor
Adult changing table / hoist support (if applicable)
Easy-lock sliding door
Staff & Final Feedback
How would you prefer store staff to assist you during your visit?
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Proactive offer of help upon entering the store
Assistance only when explicitly requested
Dedicated staff member trained in sign language or accessibility needs
Mobile/handheld checkout so I don't have to queue at a high counter
Is there anything else you would like us to know when designing these spaces?
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