• Client Satisfaction Survey (CSS)

  • We would like to know how you feel about your experiences with Sterman Counseling and Assessment so we can ensure we are providing the best possible services. Your responses will help us improve our services. There is no right or wrong answer; we are asking for your honest opinions. In no way will your response affect your treatment here. Thank you for your time!
  • Most of my sessions are:*

  • As you reflect on your experiences at Sterman Counseling and Assessment over the past 6 months, please rate your agreement with the following statements:

  • I feel welcomed and comfortable at the office (in-person or via Telehealth).*
  • I experience the administrative staff as friendly and helpful:*
  • The person I initially spoke with to schedule an appointment was friendly and helpful:*
  • The person I initially spoke with to schedule an appointment connected me with a clinician who aligned with my needs and preferences*
  • The first appointment was timely and worked with my schedule:*

  • As you reflect on your experience with your clinician, please rate your agreement with the following statements:

  • I felt my clinician understood my concerns*
  • I felt my clinician treated me with empathy, respect, and unconditional positive regard*
  • I experienced my clinician as thorough and competent:*
  • My clinician and I worked collaboratively throughout my process, including developing goals:*
  • My clinician focused on our mutually agreed upon goals for my therapy:*
  • My clinician provided me with as much information as I wanted about what I could do to manage my condition:*
  • My clinician and other behavioral health practitioners, if any, worked as a team in coordinating my care:*
  • How likely would you be to recommend this clinician to a friend or family member?*
  • All things considered, how satisfied are you with Sterman Counseling and Assessment for therapy?*
  • May we use your comments as published testimonial?*
  • Please know that we take all feedback seriously. Would you be willing to receive a call from Sterman Counseling and Assessment to discuss any concerns further?*
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  • Overall Rating*

  • Thank you for your your time and for sharing your feedback. Please consider reviewing us on Google. You may use this link: GMB URL

    https://www.ignitingbusiness.com/blog/write-an-anonymous-google-review

  • Thank you for your time and for sharing your feedback. Your responses will help us improve our services

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