Step 1 of 3 / Your details
Customer name
*
First Name
Last Name
Email
*
example@example.com
Phone
International phone number
Your knife
Knife model
*
Please Select
MX-100
MX-200
MX-300
MX-400
Other / Not sure
Identifying details
Handle material, blade finish, or other distinguishing details, if known. If you are unsure of the model, describe your knife here.
Approximate purchase date
Month/year or approximate year, if known.
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Next: Service & history
Step 2 of 3 / Service & history
Service requested
*
Sharpening
Action, pivot or lock
Blade or tip damage
Handle, hardware or finish
General assessment
Other
Describe the issue and desired outcome
*
What changed, when did you notice it, and what would you like addressed?
Has the knife been disassembled or adjusted?
*
Yes
No
Not sure
Has anyone other than Emerson Archetype sharpened the knife?
*
Yes
No
Not sure
Has the knife been modified, refinished, damaged or otherwise altered?
*
Yes
No
Not sure
Previous work or damage
*
What was done or damaged, by whom and when, if known. If unsure, tell us what you know.
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Next: Photos
Step 3 of 3 / Photos & acknowledgment
Photographs
Upload a File
Drag and drop files here
Choose a file
Include both sides and a close view of the issue. Up to 6 JPG or PNG images, 10 MB each. Keep hands clear of the blade path; do not recreate unsafe conditions for a photo.
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Before you submit
*
I understand that submitting this request is not approval for service. I will not ship my knife until Emerson Archetype approves the request and provides shipping instructions.
Submit
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