• Moving house?

    Moving house?

    Complete this form to close your current Diamond Energy account. You can also set up an electricity account for your new address.
  • State*
  • When would you like power to be turned off at this address?*
     / /
    2 digit day, 2 digit month, 4 digit year
  • Is your electricity meter / switchboard accessible for a final meter reading?*
  • Is Life Support registered at the property you are moving out of?*

  • As you are moving out of this property, we will proceed to de-register your account for this property as requiring Life Support after your move out date. Contact us if you have any inquiries on 1300 838 009.

  • Do you need power connected at a new property?*
  • Power turn on date of the NEW property, you are moving into?*
     / /
    2 digit day, 2 digit month, 4 digit year

  • You have requested a same day power turn on, please call us on 1300 838 009 ASAP after you have completed your sign up. Please note, same day power turn on requests can incur additional charges.

  • You have requested a power turn on for tomorrow, please call us on 1300 838 009 ASAP after you have completed your sign up. 

  • Moving in to Residential or Business address?
  • State*
  • Is your electricity meter accessible for meter reading purposes?*
  • Is your electricity switchboard accessible?*
  • Does the Supply Address have a solar system?*
  • Require Life Support at the Supply Address you are moving into?*

  • Concessions and rebates are government programs that can help eligible households reduce their energy costs. Available concessions, rebates and eligibility requirements vary by state and territory.

    To find out about concessions available in your state, please visit Concessions & Rebates and select the state where your supply address is located.

  • Available concession and rebate schemes in Victoria (Vic)

    If you are a Victorian resident, you may be eligible for the following scheme administrated by the Department of Family, Fairness and Housing (DFFH): 

    • Annual Electricity Concession: available to eligible concession card holders including pensioners, DVA customers and healthcare card holders on electricity usage and supply charges.
    • Excess Electricity Concession: available to concession card holders with electricity and service costs above a certain threshold.
    • Medical Cooling Concession: available to eligible concession card holders with a medical condition that requires air conditioning.
    • Life support Concession: available to eligible concession card holders who use an eligible life support machine or has a household member who uses an eligible life support machine.
    • Utility Relief Grant Scheme: financial assistance for customers experiencing difficulty paying utility bills due to a temporary financial crisis. You must have debt or be in the Diamond Energy hardship program to apply.

    For more information about the concessions available in Victoria, please visit Concessions & Rebates.

  • Available concession and rebate schemes in New South Wales (NSW)

    If you are an NSW resident you may be eligible for the following schemes administered by Service NSW:

    • Low Income Household Rebate: available to eligible concession card holders including pensioners, DVA customers and healthcare card holders to assist with electricity costs.
    • Family Energy Rebate: available to eligible family households with dependent children who are receiving Family Tax Benefit (FTB).
      Seniors Energy Rebate: available to eligible self-funded retirees holding a Commonwealth Seniors Health Card.
    • Medical Energy Rebate: available to eligible concession card holders who are (or are living with someone who is) not able to self-regulate their body temperature in extreme environmental temperatures (hot or cold).
    • Life Support Rebate: available to life support customers who use approved life support equipment at their principal place of residence.
    • Energy Accounts Payment Assistance (EAPA): short-term emergency voucher support for households experiencing short-term financial hardship, crisis or emergency. You must have debt or be in the Diamond Energy hardship program to apply.

    For more information about the concessions available in NSW, please visit Concessions & Rebates.

  • Available concession and rebate schemes in Queensland (Qld)

    If you are a Queensland resident you may be eligible for the following schemes administered by Queensland Government:

    • Electricity Rebate: available to eligible concession card holders, including pensioners, seniors, asylum seekers and Healthcare Card holders, to assist with electricity costs.
    • Medical Cooling and Heating Electricity Concession Scheme: available to eligible concession card holders with a chronic medical condition requiring dependence on air conditioning.
    • Home Energy Emergency Assistance Scheme (HEEAS): one-off emergency payment for households facing short-term financial crisis with paying their energy bills. You must have debt or be in the Diamond Energy hardship program to apply.

    For more information about the concessions available in QLD, please visit Concessions & Rebates.

  • Available concession and rebate schemes in South Australia (SA)

    If you are an SA resident you may be eligible for the following schemes administered through ConcessionsSA:

    • Energy Bill Concession: available to eligible concession card holders including pensioners, DVA customers, Low Income Health Care Card holders, seniors and low-income customers to assist with electricity costs.
    • Medical Heating and Cooling Concession: available to eligible concession card holders with a medical condition requiring heating or cooling.
    • Cost of Living Concession: a broader household cost relief payment available to eligible low-income households, which may assist with general living expenses including electricity bills.
    • Emergency Electricity Payment Scheme (EEPS): short-term financial assistance for customers at risk of disconnection, accessible through financial counsellors. You must have debt and be in the Diamond Energy hardship program to apply.

    For more information about the concessions available in SA, please visit Concessions & Rebates.

  • Are you aware of, or do you believe you may be eligible for, any Government-funded energy rebate, concession or relief scheme available in your state or territory?*

  • To receive a concession / rebate, the Account Representative and Supply Address must match those shown on your concession card.

    Please check that the name you have provided in this form matches the name on your concession card. 

    You can click back in the form without your inputs being lost.

  • Concession card type
  • Concession card type
  • Concession card type
  • Concession card start date
     / /
    2 digit day, 2 digit month, 4 digit year
  • Concession card expiry date
     / /
    2 digit day, 2 digit month, 4 digit year

  • Our welcome pack will include further details on the steps you need to take to ensure your electricity concession is applied.

  • By submitting this form, I understand that fees associated with my electricity connection and/or disconnection may be passed through from my distributor. See service fees and charges for more information.

  • Should be Empty: