Studio Policies & Signature Cake Care
To maintain our standard of excellence, please review and agree to our studio guidelines below:
• Payment & Booking Confirmation: Because our signature collection cakes are made fresh to order, dates are not held without payment. Your Interac e-Transfer must be received within 2 hours of submitting this form, or your booking reservation will automatically expire.
• Cancellations & Refunds: All orders are final sale. Once payment is received, ingredients and custom elements are allocated to your order. We do not offer refunds, but we can issue a studio credit if you notify us at least 7 days prior to your pickup date.
• Safe Cake Transport: Large cakes must be placed completely flat on a non-slip mat on the floor or in the trunk of your vehicle with the air conditioning running on high—never on a car seat, a passenger's lap, or a tilted surface.
• Storage & Handling: Keep your signature cake refrigerated until 1 to 2 hours before serving (allow it to come to room temperature for the best flavor). We are not responsible for any damage that occurs to the cake once it has safely left our studio premises.