KA-OTIC KREATIONZ
CUSTOM ORDER + PAYMENT / RETAINER AGREEMENT
Imagine It. We Create It. You Love It.
CUSTOMER + DEADLINE INFORMATION
Customer Name
First Name
Last Name
Phone
Format: (000) 000-0000.
Email
example@example.com
Preferred Contact
Event Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Needed-By Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Pickup / Ship / Delivery
Rush Requested?
No
Yes
Delivery Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
ORDER + PERSONALIZATION DETAILS
Product / Bundle
Quantity
Size / Color
Base Price
Names / Wording
Jersey / Player #
School / Team
Dates
Colors / Theme
Logo Included?
No
Yes
Photo Included?
No
Yes
Other Artwork?
No
Yes
Panels / Surfaces
Unique Designs
Design Type
Repeated
Coordinated
Unique
Specialty Fee
Add-Ons
Rush Fee
Shipping / Delivery
Discount
KA-OTIC KREATIONZ | CUSTOM ORDER + PAYMENT / RETAINER AGREEMENT
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CUSTOMER-SUPPLIED PHOTOS / LOGOS / ARTWORK
CUSTOMER-SUPPLIED PHOTOS / LOGOS / ARTWORK
Rows
File Name / Upload Reference
Received?
Usable?
Replacement?
Notes
Photo(s)
Logo / Artwork
Other Personal Content
CUSTOMER FILE QUALITY NOTICE
Customer-supplied files must be usable for production. Blurry, low-resolution, heavily cropped, screenshot-quality, incomplete, or missing files may require replacement and may delay the turnaround clock.
PAYMENT REQUIREMENT
Order Subtotal
Taxes (if applicable)
TOTAL ORDER
Payment Rule
Paid in Full Upfront
Retainer
Required Upfront Amount
Amount Paid
Payment Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Payment Method
Remaining Balance
Balance Due Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Receipt / Transaction #
Specialty / High-Cost Retainer Adjustment
Approved By
First Name
Last Name
Reason for Specialty / High-Cost Adjustment:
TURNAROUND + PRODUCTION CLOCK
TURNAROUND + PRODUCTION CLOCK
Rows
Recommended Standard Turnaround
Selected?
Vendor / Supplier
Simple In-House Customization
Multi-Item / Custom Bundle
Specialty / Multi-Panel Product
Third-Party / Vendor-Dependent
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TURNAROUND NOTICE
Turnaround begins only after the required payment, complete order information, usable customer-supplied photos/artwork/files, and required approvals have been received. Customer proof-approval delays extend the completion timeline. Business days exclude weekends and holidays unless otherwise stated.
FINAL PROOF + PRODUCTION AUTHORIZATION
CUSTOMER AUTHORIZATION
Customers may make up to two (2) adjustments to their order within 24 hours of placing the order.
I have reviewed and approved the spelling, names, numbers, dates, colors, photographs, logos, artwork placement, panels/surfaces, product selections, sizes, quantities, and personalization shown on my final proof. I authorize production to begin. I understand that customer-requested changes after approval may result in additional charges and/or a revised completion date.
Customer Initials
Approval Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Customer Signature
Business Rep
PAYMENT / RETAINER POLICY
NON-REFUNDABLE RETAINER POLICY
Orders under the business's payment threshold are paid in full upfront. For orders at or above the threshold, a non-refundable retainer of 50% of the total order amount is due at the time of ordering to reserve the order and begin design, material purchasing, scheduling, or other preparation. Specialty, material-heavy, third-party, or unusually high-cost orders may require a larger upfront retainer so committed costs are covered. Remaining balances are due before pickup, shipping, delivery, or release of completed products, subject to the business's written policies and applicable law.
THIRD-PARTY / VENDOR ACKNOWLEDGMENT
VENDOR-DEPENDENT ORDERS
Vendor-dependent timelines are estimates rather than guaranteed delivery dates. Supplier production time, inventory, shipping carriers, weather, backorders, defects, and other events outside the business's direct control may affect timing. Vendor lead time should be combined with receiving, inspection, quality-control, customization, and packaging time when estimating completion.
CUSTOMER ACKNOWLEDGMENT
By signing below, the customer acknowledges the order details, payment requirements, production timeline, proof approval, and applicable retainer/vendor terms stated in this agreement.
Customer Printed Name:
First Name
Last Name
Customer Signature:
Date:
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Business Representative:
Date:
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
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