Front Desk Fix — Free Microbusiness Pilot Application
Complete this short application to be considered for the Front Desk Fix pilot (selection is not guaranteed).
Your name
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First Name
Last Name
Business name
*
Email address
*
example@example.com
Where is your business located?
*
What type of business do you operate?
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Briefly tell me what your business does.
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How many people currently work in your business?
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Just me
2–3 people
4–5 people
6–10 people
More than 10
Do you have someone whose main job is reception, administration or customer communication?
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No
Not really — these tasks are shared with other responsibilities
Yes, part-time
Yes, full-time
Who usually handles customer questions, messages and difficult situations?
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I do
Another owner
Employees/team members
A receptionist/administrator
Virtual assistant
Other
How do customers usually contact you?
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Email
Phone
Text
Website/contact form
Instagram DM
Facebook Messenger
Other social media
Booking platform
In person
Other
What customer communication takes up the most time or causes the most frustration?
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Which communication challenges do you regularly deal with?
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Repetitive customer questions
General inquiries
Pricing questions
Booking questions
Cancellations
Rescheduling
No-shows
Late customers
Deposits or payments
Refund requests
Discount requests
Setting boundaries
Saying no to customers
Difficult or upset customers
Complaints
Responding to reviews
Following up with customers
Explaining policies
Knowing how to word messages professionally
Other
Tell me about ONE customer communication situation you wish were easier.
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Do you currently have written customer policies, FAQs or saved responses?
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Yes
Some
Very little
No
If selected, would you be willing to provide examples of your existing business communication where relevant?
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Yes
Probably
I’m not sure
If selected, are you willing to complete a more detailed intake questionnaire so your kit can be customized to your business?
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Yes
No
Are you willing to review your customized kit and point out anything that needs clarification or correction?
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Yes
No
Are you willing to complete a short feedback questionnaire after receiving your kit?
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Yes
No
Why are you interested in participating in Front Desk Fix?
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Is there anything else you'd like me to know about your business or communication challenges?
Acknowledgements
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I understand that only 12 businesses will be selected and completing this application does not guarantee participation.
I understand that Front Desk Fix is currently a free pilot project and that participants are expected to complete the intake and feedback portions of the pilot.
I confirm that the information I have provided is accurate to the best of my knowledge.
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Apply for the Front Desk Fix Pilot
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