Return/Exchange Request Form

Return/Exchange Request Form

Submit your return or exchange request by providing the required details below.
MJ Ticket #
Full Name

First NameLast Name
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Email address
example@example.com
Sales Rep Name / Number
Order #
Order Date

MonthDayYear
2 digit month, 2 digit day, 4 digit year
RETURN
Return/Repair Item # and description:
Refund will be credited back to the credit card which was used for payment (minus shipping fees).
EXCHANGE

If you would like an Exchange, please complete the below section:
Exchange Item # and description:
Reason for Exchange:
Exchange for Different Item?
If yes, what Item would you like in Exchange?
Exchange Shipping Address (Enter address where exchange should be shipped):

Street Address

Street Address Line 2
CityState / ProvincePostal / Zip Code
• Unused items, in their original packaging, may be returned for a refund within 30 days of the purchase date.
• A refund of the merchandise and taxes will be credited back to the credit card that was used for payment, minus shipping fees.
• Manufacturer defects are warrantied for replacement up to 6 months from the purchase date.
• Manufacturer defects will be repaired or exchanged with free shipping

EXAMPLES OF MANUFACTURER DEFECTS:

Failure of metal discs or magnets to stay in place
Epoxy (adhesives for glass or crystals loose)
Non-functional bracelet clasp

NOTE:

Water damage to any item voids warranty
Breakage from dropping or loss of Tudes is NOT covered.
SHIPPING INSTRUCTIONS

Mail your jewelry to:

Magnetude Jewelry
7623 Woodbine Road #551
Woodbine, MD 21797

• Please complete the above information
• Print out this form and put it inside the envelope
• This will help expedite the process when it arrives at the warehouse.
• Use a padded/bubble envelope
• Wrap items in tissue paper (or similar) to protect during transit

* Expect a delay in response for shipments received without this form
Should be Empty:

Return/Exchange Request Form

RETURN

EXCHANGE