Public Transport Journey Experience in Sydney & NSW
Share how you plan, navigate, and respond to changes on your recent Sydney/NSW public transport trips (about 5–8 minutes).
Participant screening and travel profile
What is your Age Group
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Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
Which best describes you?
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Australian citizen or permanent resident
International student
International visitor / temporary resident
Prefer not to say
Other
Have you used public transport in Sydney or NSW in the past 6 months?
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Yes
No
Not sure
How long have you been living or regularly travelling in Sydney/NSW?
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Less than 6 months
6–12 months
1–2 years
3–5 years
More than 5 years
I have lived here most/all of my life
Other
How often do you usually use public transport in Sydney or NSW?
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Please Select
Daily
Several times a week
Weekly
A few times a month
Less than once a month
First time / rarely
Which public transport modes have you used in Sydney or NSW?
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Sydney Trains
Sydney Metro
Bus
Light rail
Ferry
Cooee / on-demand transport
Other
What is your main reason for using public transport?
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Work or commuting
Education
Shopping or errands
Social or leisure
Medical or appointments
Tourism or visiting
Other
About how many transfers do you typically make in a public transport journey?
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Please Select
0
1
2
3
4 or more
Varies a lot
Journey planning behaviour
When do you usually first plan your journey?
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Days before
The night before
A few hours before
Just before leaving
I don't usually plan ahead
Other
Which apps or services do you use to plan public transport journeys?
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TripView
TripView Lite
TfNSW Trip Planner
Opal Travel
Google Maps
Apple Maps
Citymapper
AnyTrip
Other
What matters most when you choose a route?
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Fastest travel time
Fewest transfers
Least walking
Most reliable
Most familiar route
Easiest to understand
Best accessibility options
Lowest fare
Avoid crowded services
Other
Pre-departure checking
Do you recheck a planned journey before you leave?
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Yes
No
Sometimes
What do you usually check before leaving?
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Delays
Cancellations
Trackwork
Platform changes
Updated departure or arrival times
Alternative routes
What time to leave
Other
Active journey monitoring
How often do you reopen transport apps during a trip?
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Never
Once
A few times
Many times
Constantly
What information do you check while travelling?
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Service location
Delays
Platforms
Connections
When to get off
Route changes
Arrival time
Service identification and confusion
Have you ever been unsure whether the train, bus, or Metro in front of you was your service?
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Yes
No
Unsure
Has this uncertainty ever caused you to board the wrong service or miss your intended service?
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Yes, missed my service
Yes, boarded the wrong service
Yes, both
No
Other
What most often caused the confusion?
Signage
Platform or stop uncertainty
Timing or departure updates
Crowds or visibility
App information
Service changes or disruptions
Route or destination uncertainty
Other
Transfers and connection confidence
Confidence in making connections
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Rows
1 - Not at all confident
2
3
4
5 - Very confident
Making a planned transfer on time
Knowing whether I will realistically make the connection
Finding the next platform or stop
Understanding where to go after getting off the service
Which of these connection issues have you experienced?
Missed a connection because of a delay
Had very little transfer time
Had to walk a long distance between services
Needed directions to the next platform or stop
Was unsure whether I would make the connection
None of these
Other
What best describes your usual transfer situation?
Usually less than 5 minutes
5–10 minutes
11–15 minutes
16–30 minutes
More than 30 minutes
Varies a lot
I do not usually make transfers
Other
Disruption response
Thinking about your most recent significant delay or cancellation, what did you do first?
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Reopened the same app
Searched for a new route
Switched to another app
Checked station screens or platform signs
Asked staff for help
Waited for the service to resume
Changed to a different transport option
Other
Did the disruption information clearly explain how your journey was affected and what you should do next?
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Yes, very clearly
Yes, somewhat clearly
No, not very clearly
No, not at all clearly
I did not see any disruption information
Not sure/Can’t remember
Optional open-ended feedback
What, if anything, do you find frustrating about current public transport apps?
What do you wish current public transport apps did better for you during a journey?
Is there anything else you'd like to share about your experience using public transport apps?
Hypothetical journey-assistance features
How useful would you find each of the following journey-assistance features?
Usefulness rating
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Rows
1 - Not useful
2
3
4
5 - Very useful
Personalised leave time
Warning if a journey planned earlier changes
Likelihood of making a service or connection
Identifying whether the vehicle in front of them is their service
Transfer time and guidance
Warning about missed connections
Automatic alternative routes during disruption
Telling them what action to take next
Get-off reminders
Keeping an active journey easily accessible
Lock-screen or live journey updates
Delivery preferences and privacy comfort
How would you prefer to receive journey updates?
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In-app updates
Push notifications
Lock screen / Live Activity
Smartwatch alerts
Manual check-in only
Other
Would you temporarily allow live location access during an active journey for better guidance?
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Yes
No
Maybe, if limited to the journey only
Other
Would automatically stopping location tracking after arrival make you feel more comfortable?
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Yes
No
Not sure
Other
Would you be willing to participate in a short follow-up interview at a later stage of this research?
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Yes
No
Maybe
If you’re happy for me to contact you about a future interview, please leave your email address below.
example@example.com
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