SOURTIER CARE FORM ⭐️
Don’t worry, we’re here to help. Please fill in the details below so our team can review your warranty claim.
Full Name
*
First Name
Last Name
Whatsapp Number
*
-
Area Code
Phone Number
Which Platform did you shop on?
*
Please Select
SHOPEE
WEBSITE
TIKTOK
WHATSAPP
Order Number / No. Pesanan
*
SCREENSHOT BUKTI PESANAN (Proof of Purchase)
*
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Which Product did you buy? (include colour)
*
Date you RECEIVED your item
*
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
What seems to be the issue?
*
Please Select
Hardware
Stitching
Leather
Paint / Finishing
Shape / Structure
Other Issues
Please describe your issue
*
UNBOXING VIDEO (FOR 12 DAYS EXCHANGE)
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Please upload an image of the issue (IMAGE 1)
*
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Please upload an image of the issue (IMAGE 2)
*
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Please upload an image of the issue (IMAGE 3)
*
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All warranty claims are subject to Sourtier’s Warranty Policy. Our team will review your claim and contact you via WhatsApp within 3 business days after submission.
PLEASE NOTE: Your warranty is valid for 60 days from the day your order is received — not from the day you notice the issue or submit this form. Claims submitted after the warranty period has ended may not be eligible for coverage. Thank you for your understanding! 💗
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