The Glow Club | Membership Agreement

Your monthly payment is your tier's rate plus 5% GST, billed on your signup date each month until you cancel: Essential $166.95, Signature $261.45, Reserve $387.45. Your 3 month minimum totals $500.85 (Essential), $784.35 (Signature) or $1,162.35 (Reserve), GST included. Annual prepay is $1,669.50, $2,614.50 or $3,874.50, GST included, paid once. Your $149 Glow Report credits in full to your first month.

01 What you're joining
1.1 The Glow Club is The Glow Lab's monthly skin membership: 1 clinical treatment a month at a set price, chosen from your tier's menu. It is the Maintain step of The Glow Lab Method.
1.2 Your skin decides your tier. We confirm it with you at your Glow Report and enrol you the same day.

02 Your term
2.1 3 month minimum. Your membership starts on your signup date and runs at least 3 full billing cycles. You can't cancel inside that window, except where BC law gives you the right to cancel (section 09).
2.2 After month 3, it renews automatically each month until you cancel. You can cancel the renewal anytime at no charge (section 12).
2.3 Annual prepay covers 12 months for the price of 10 and meets the 3 month minimum. It doesn't renew automatically. We email you 30 to 60 days before it ends to ask what you'd like next.

03 Billing
3.1 Jane bills your card on file on your signup date each month. Jane holds your card details. We never store your full card number.
3.2 Prices are before tax. We add 5% GST.
3.3 If a payment fails, we retry it on day 3, 5 and 7 and reach out to you. On day 7 we pause your membership and hold your treatment until you pay. On day 30 we cancel it, and your held rate ends.
3.4 Update your card anytime in your Jane account or at info@glowlabwellness.ca.

04 Your monthly treatment
4.1 Pick your treatment from your tier's menu when you book, or in the room once we've read your skin. Switch it every month if you like, with no deadline and no penalty.
4.2 Use your treatment between your billing date and the end of that cycle, about 30 days. Book through Jane at glowlabmed.janeapp.com.
4.3 Treatments don't roll over. Each one belongs to its month. If a month looks hard, pause it instead (section 07).
4.4 No tier includes take-home skincare, injectables, or anything outside your tier's menu.

05 Every tier, every perk
The Glow Report every 90 days: VISIA imaging read against your last scan, plus your quarterly review with Britt. Missed scans don't bank or roll over.
15% off all skincare.
20% off any extra treatment you add on top of your monthly one.
Priority booking.
A birthday Express HydraFacial, claimed in your birth month or within 30 days after.
The Glow Club welcome bag.
Early access to seasonal offers, launches and events.
Pause a month and gift a month (sections 07 and 08).
5.1 Perks don't combine with active promotions, discount codes or other offers unless we say so.

06 Appointments
6.1 Reschedule with 24 hours notice or more at no charge.
6.2 Inside 24 hours, we charge a $50 late cancellation fee.
6.3 Miss an appointment without notice and we charge a $100 no-show fee. You keep that month's treatment.
6.4 Arrive more than 15 minutes late and your provider may shorten your treatment or rebook you.

07 Pausing
7.1 Pause for 1 month per calendar year, for any reason. Email info@glowlabwellness.ca at least 5 days before your next billing date.
7.2 Billing stops while you're paused and your term extends by the same 30 days. Your held rate carries through.
7.3 You can't book treatments or use perks during a pause. Billing restarts on your next regular cycle.

08 Gifting a month
8.1 After 3 months of continuous membership, you can gift 1 month once per calendar year.
8.2 It covers 1 treatment from your tier's menu for the person you name. Scans, member pricing and other perks stay with you.
8.3 We bill you for that month as normal. You're gifting the treatment.
8.4 She must be new to The Glow Lab or away 12 months or more. Email us her name and contact details and we'll book her. She has 90 days to use it.
8.5 A gifted month has no cash value and doesn't combine with promotions, member discounts or Plans.

09 Your cancellation rights
9.1 BC's Business Practices and Consumer Protection Act gives you cancellation rights, and nothing in this agreement limits them.
9.2 You may cancel within 1 year of receiving your copy if this agreement leaves out information the Act requires, or within 1 year of signing if we don't give you a copy within 15 days.
9.3 To cancel, email info@glowlabwellness.ca or give us notice in person. Any method that shows the date you sent it works.

10 Changing tiers
10.1 Move up or down a tier after your 3 month minimum, with 30 days written notice by email.
10.2 You move to the current rate for your new tier. Return to your original tier without a lapse and your original held rate comes back with you.
10.3 The change starts on your next billing cycle.

11 Your rate
11.1 Current rates: Essential $159, Signature $249 and Reserve $369 a month, before GST.
11.2 We hold the rate you join at for as long as your membership stays active and unbroken. If prices rise, you stay at yours.
11.3 Pauses don't break it. A voluntary cancellation, or a failed payment left past 30 days, ends it.
11.4 One membership and one held rate per person, and you can't transfer it, even within your household. If you leave and come back, you join at that day's rate.

12 Cancelling
12.1 After your 3 month minimum, cancel anytime by email to info@glowlabwellness.ca. Your membership ends at the end of the billing month you're in, and we don't charge you again.
12.2 Your treatment for that last month stays yours through the end of it.
12.3 At cancellation you lose any unclaimed gifted month and unused treatment. Neither converts to cash.
12.4 Annual prepay refunds within 14 days of purchase, less the value of treatments you've used. After 14 days it's non-refundable.

13 Plan graduates
13.1 Finish a full Glow Lab Plan (the Clear Skin Plan, Calm + Even Plan or Strong Skin Plan) and you can join Glow Club Signature or Reserve at preferred member pricing. Tell us before you enrol and we'll apply it.

14 Your health, our care
14.1 Tell us before each treatment about pregnancy, nursing, new medications or any change in your health. You'll complete treatment consents separately in your client file.
14.2 We may change or decline a treatment for medical, safety or contraindication reasons. If we do, we rebook you or extend your window so you keep the month.
14.3 If equipment or staff aren't available, we may swap in an equivalent treatment and tell you ahead where we can.
14.4 Your membership is personal. You can't share your treatment or perks. A gifted month is the only exception.

15 Privacy, changes, concerns
15.1 We handle your information under PIPEDA and use your email and phone for membership messages. Marketing needs your separate opt-in. Ask us to delete your data anytime.
15.2 We may change only these parts of this agreement: the treatment menus for each tier, the perks in section 05 and the appointment policies in section 06. We email you 30 to 60 days before a change takes effect. We never change a rate you already hold.
15.3 Bring any concern to info@glowlabwellness.ca. We reply within 14 business days.
15.4 The laws of British Columbia govern this agreement. It follows The Glow Club Membership Policy at glowlabwellness.ca/pages/glow-club-policy.