Cancellation Policy – GM Performance Coaching
Billing: Online coaching is billed in advance every 28 days at the agreed rate of £99 per billing period.
Cancellation notice: Clients must provide at least 14 days' notice before cancelling their coaching subscription. Cancellation requests should be submitted via this form.
Final coaching period: Coaching will continue until the end of the applicable paid billing period. Any payments due during the notice period will remain payable in accordance with the agreed subscription terms. No further payments will be taken once the cancellation takes effect.
Refunds: Payments are non-refundable for unused time where a client chooses to stop participating during a paid billing period, except where a refund is required by law or agreed by GM Performance Coaching.
Missed check-ins and non-participation: Clients remain responsible for payments due under their subscription even if they miss check-ins, do not follow their training or nutrition plan, or choose not to use the coaching service during a paid period.
Exceptional circumstances: GM Performance Coaching may consider exceptional circumstances on a case-by-case basis and, at its discretion, offer an appropriate solution.
Cancellation confirmation: All cancellation requests must be submitted in writing. GM Performance Coaching will confirm receipt of the request and the effective cancellation date.
Statutory rights: Nothing in this policy affects any consumer rights that cannot legally be excluded or restricted, including applicable statutory cancellation and refund rights.